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lightspeedretail / webstore

Web Store eCommerce solution for Lightspeed
http://www.lightspeedpos.com/webstore
Open Software License 3.0
85 stars 63 forks source link

Install hanging at downloading Brooklyn Template #592

Closed tones95 closed 10 years ago

tones95 commented 10 years ago

OS X Mavericks - Install hanging at "Downloading Brooklyn Template". Perpetually reports that the server is throttling connections.

screen shot 2013-12-11 at 9 08 41 pm

ktwbc commented 10 years ago

Hi Tony,

It would appear that this would likely be an issue technical support would need to work with you on. We haven't had any reports of this that would indicate an actual bug (or seeing it with many customers), so the issue may be server configuration or something unique to your setup that would need technical support assistance.

Support requests can be filed through http://my.lightspeedretail.com with your login.

maxcomputing commented 10 years ago

It's happening for me too 10.9.2 - Tried Safari/Firefox - no love. No folder created. Might have to try windows machine. Service is on DEBIAN 7

ktwbc commented 10 years ago

Hi Max,

Are you trying to install locally on a Mac or you're using your Mac to install on a remote ISP account? We appeared to have an issue with one of our servers which is used during install (where files are downloaded from) that has now been resolved, so please try again. If it continues, I recommend contacting technical support directly through http://my.lightspeedretail.com with your login, since we're unable to provide individual technical support through this forum.

Thanks,

Kris

maxcomputing commented 10 years ago

Hi,

We are on a Mac, trying to host it on rackspace debian amdx64 cloud server.

I shall try again. when exactly was the issue resolved on your end that you referred to? Kind Regards, Patrick Helm

On 27 Mar 2014, at 11:37 pm, Kris Thom White notifications@github.com wrote:

Hi Max,

Are you trying to install locally on a Mac or you're using your Mac to install on a remote ISP account? We appeared to have an issue with one of our servers which is used during install (where files are downloaded from) that has now been resolved, so please try again. If it continues, I recommend contacting technical support directly through http://my.lightspeedretail.com with your login, since we're unable to provide individual technical support through this forum.

Thanks,

Kris

— Reply to this email directly or view it on GitHub.