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lightspeedretail / webstore

Web Store eCommerce solution for Lightspeed
http://www.lightspeedpos.com/webstore
Open Software License 3.0
85 stars 63 forks source link

French content of Custom pages disappears on updates #613

Closed echantigny closed 10 years ago

echantigny commented 10 years ago

This happened in the last 2 updates I've made. My custom content just vanishes.

brandinchiu commented 10 years ago

I had a VERY similar issue where one of our French clients' custom page content was instead being duplicated on custom page save. All edits were discarded, and whatever content was there before was compounded onto the existing content. I don't know why this worked, but I solved the issue by installing a fresh web store on another server, deleting the entire /protected/modules/admin folder from the client's site, and copying over the fresh admin folder.

After that, I manually deleted all of the custom pages from the database. Then everything started working again.

echantigny commented 10 years ago

Thanks for your input on the "fix", but I think this is still a bug nonetheless.

ktwbc commented 10 years ago

Hi echantigny,

We've had no reports of this and we have lots of customers using Custom Pages and some using multi-language features. I would suggest contacting technical support at http://my.lightspeedretail.com and having them troubleshoot this, and they can file a bug report if necessary. But we should eliminate specific site issues first because this does not sound typical.

Thanks,

Kris