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lightspeedretail / webstore

Web Store eCommerce solution for Lightspeed
http://www.lightspeedpos.com/webstore
Open Software License 3.0
85 stars 63 forks source link

Checkout will not allow more than 18 items in cart to be processed. #681

Open jameshall89 opened 8 years ago

jameshall89 commented 8 years ago

Cart empties itself and customer redirected to home page and a "something went wrong error" when checking out. Customer has then lost entire cart and most bounce as they don't want to keep putting 18+ items in basket with no idea why this happened to them.

Causes lots of high value orders per month to be missed.

LS Support say they are aware and working on a fix but this has been ongoing for some time.

Anyone got any ideas of a cause and if so potential solutions.

We are running the latest stable release.

God knows how much revenue is being lost to all these LS web stores.

ottaz commented 8 years ago

Thanks @jameshall89

We will try to reproduce.