Improving the refund process

[d33x]

Is your feature request related to a problem?

I am always frustrated when I see that the Ingenico refund procedure does not take into account the PrestaShop procedure and that it is mandatory to proceed to another step to create the credit note in PrestaShop, while others allow to do so (PayPal not to mention them). Currently there are 6 stages:

• Click on "Ingenico Refund".
• Click on "Refund".
• Confirm the Ingenico refund
• Click on "Partial Refund"
• Prepare the refund (choose the quantities, ...)
• Validate the "Partial Refund" to get the credit note

Moreover, we even have to calculate the amount to be reimbursed ourselves and adjust it, whereas PrestaShop does this itself

I am also frustrated when I see the "Ingenico Refund" button on orders paid by PayPal or bank transfer.

Describe the solution you'd like

When it is an Ingenico payment (and only when it is an Ingenico payment), the Ingenico refund should be offered directly in the "Partial Refund" via an input, like PayPal.

This would facilitate the procedure and allow the credit note to be generated on PrestaShop at the same time, thus refunding the exact amount.

Beware of the amount of the refund in case of a discount ;-)

Could you really take into account this request for improvement? It sounds silly but it would help a lot of merchants and make more sense! Thank you very much

[olegisk]

@d33x You can request this feature by contacting sharan.shah@ingenico.com