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limegrow / ingenico-ogone-prestashop-payments

Prestashop module for Ingenico ePayments (Ogone)
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"Send an e-mail when refund has been failed." doesn't work #4

Closed d33x closed 3 years ago

d33x commented 3 years ago

Hello,

I have disabled the email option when the refund is refused/failed but I still received an email. 21-05-2021 09-43-38

At the same time, the content of the email is empty. How can I change the content, it does not appear in the "Email translations on PrestaShop"?

Thanks

d33x commented 3 years ago

Looking at the module code, I see a function for the email in case of failed refund for the customer and a function for the merchant. Which function is handled via this option?

I was both the customer and the merchant in this case.

olegisk commented 3 years ago

@d33x Please attach screenshots of email messages

d33x commented 3 years ago

PrestaShop 1.7.7 21-05-2021 14-59-34

olegisk commented 3 years ago

@d33x Can you write how to reproduce this bug "step by step" please?

d33x commented 2 years ago

@olegisk

I still have the problem. Step by step:

  1. Do not activate the "Send an e-mail when refund has been failed." option.
  2. Make a refund on an order
  3. Not having enough funds on Ingenico to refund
  4. Wait a few days (7 days for me) for the refund to be refused

An email is then sent