Notification flood!

[chibenwa]

Description

Given I have 13 new emails unseen in my mailbox When I receive notification Then I receive 13 notification And the notifications are eventually folded

Expected result

I should receive a single notification saying I have 13 email and allow me to see each mail detail

Actual result

https://github.com/linagora/tmail-flutter/assets/6928740/b0f68a43-c883-455c-896d-18ac388cae01

Platform

Android

But apparently that is the same for IOS

[hoangdat]

We still not understand the expectation. One notification for 13 email details, then how to click on notification to open email? It is really common behavior?

Cc @QuangHoang1210 please help us verify the notification for this case of Outlook, Gmail

[QuangHoang1210]

• If user have 13 new emails then system will displayed 13 notification = 13 new emails.

Behaviours: A- On Android Receive new 10 emails -> Notification Center is displayed 10 emails in 1 noti ==> User can click to expand it to view list of new email ===> User can click each email to go to email details in Twake Mail app

B- On IOS Receive new 10 emails -> Notification Center is displayed 10 emails belong to 10 notifications separately ==> User can click to expand it to view list of new email ===> User can click each email to go to email details in Twake Mail app

-> Twake mail behaviour same with Samsung email / Outlook / Gmail on both IOS and Android

@chibenwa @hoangdat @dab246

[chibenwa]

Please start grouping messages from 3 new messages.

Given I have 10 new mail at the same time my phone should ring once.

[hoangdat]

How to display folded notification?

[QuangHoang1210]

Define notification AC:

A- Receiving multiple emails on ANDROID

1- Same time: Time receiving email : 4:05 PM for example

GIVEN User A,B,C are Tmail users
AND C using Android device
WHEN A and B sent an email to C at 4:05 PM
THEN C Android device receive 1 notification sound
AND 2 emails will be collapse in one on Notification Center
AND C can click on arrow to expand separated emails short description

2- Different time receiving email : 4:05 PM - 1 email AND 4:06 - 1 email

GIVEN User A,B,C are Tmail users
AND C using Android device
WHEN A sent an email to C at 4:05 PM
AND B sent an email to C at 4:06 PM
THEN C Android device receive 2 notification sound
AND 2 emails will be separately displayed on Notification Center

Compare other mail client https://github.com/linagora/tmail-flutter/assets/124866146/fc25bc5e-4ee7-4066-a481-bc8baa51b5df

Actual of Twake Mail on ANDROID https://github.com/linagora/tmail-flutter/assets/124866146/617ae00a-5742-4c0c-a35e-1758e448e085

B- Receiving multiple emails in the same time on IOS

1- Same time

GIVEN User A,B,C are Tmail users
AND C using IOS device
WHEN A and B sent an email to C at 4:05 PM
THEN C IOS device receive 2 notification sound
AND 2 emails will be separated displaying on Notification Center

2- Different time

GIVEN User A,B,C are Tmail users
AND C using IOS device
WHEN A sent an email to C at 4:05 PM
AND B sent an email to C at 4:06 PM
THEN C IOS device receive 2 notification sound
AND 2 emails will be separately displayed on Notification Center

Compare other mail client https://github.com/linagora/tmail-flutter/assets/124866146/44170304-bf72-44c7-a082-c565f050c935

Actual of Twake on IOS Same

[chibenwa]

HELLO Reported again by a customer!

[hoangdat]

HELLO Reported again by a customer!

But what is his expectation?

[chibenwa]

Well like me: not have my phone ring for 10 minutes when I wake up in the morning!

My mother already also complained me about that...

[hoangdat]

Well like me: not have my phone ring for 10 minutes when I wake up in the morning!

You turned off the phone at night, then you turn it on in the next morning, and you have ton of notifications?

[chibenwa]

Precisely. Phone rings for 10 minutes without a break

[chibenwa]

Related but making notification settings easier to access would make it easier for users to navigate this,

https://github.com/linagora/tmail-flutter/issues/1387

[hoangdat]

still have flood from current version @chibenwa ?

[chibenwa]

Looks better overall to me yes