unread counter and unread emails show not matched

linagora / tmail-flutter

A multi-platform (Flutter) application for reading your emails, with your favorite devices, using the JMAP protocol!

GNU Affero General Public License v3.0

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unread counter and unread emails show not matched #929

Closed hoangdat closed 1 year ago

hoangdat commented 2 years ago

OpenPaaS:

TeamMail:

@chibenwa @Arsnael Can you check that problem? IMO, it come from back-end site

chibenwa commented 2 years ago

Can you retry?

hoangdat commented 2 years ago

Still in openpaas and teammail

Arsnael commented 2 years ago

Known inconsistency issue (welcome to cassandra). We have a webadmin task to fix it no? Or is it what you ran @chibenwa but maybe it does not work anymore?

Arsnael commented 2 years ago

Actually I double checked...

I could spot similar issue on my openpaas.linagora.com...

Then I checked my account on TB... where I could see the missing messages (that I cannot on OpenPaas) Marked them as read on TB, then the counter cleared out on jmap...

But why they don't appear on openpaas and Tmail? I would likely agree with @hoangdat that there might be some issue in the backend regarding the jmap api. We seem to have many problems with jmap since we switched to BoundedElastic and cass driver 4 so...

@hoangdat can you confirm that if you look your account in TB you see the missing emails from the counter?

hoangdat commented 2 years ago

can you confirm that if you look your account in TB you see the missing emails from the counter?

yes, via the Mail client in Apple (SMTP/IMAP) every mail are ok

Arsnael commented 2 years ago

FYI: https://github.com/linagora/james-project/issues/4612

It might be a tough one to find the cause and fix though so I'm not sure when it will be solved... but thanks for the report!