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LINE Platform feedback
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Cannot upload richmenu image at LINE@Manager #69

Closed morugu closed 5 years ago

morugu commented 6 years ago

I tried to upload richmenu sample image ( https://scdn.line-apps.com/n/line_official_v2/img/MdFRM/type_richmenu_guide/2500x1686/02.png ) at LINE@Manager.

however system return error "admin-official.line.me Says 一時的なエラーにより、リクエストが完了しませんでした。もう一度お試しください。".

kenakamu commented 6 years ago

It works for me by using the image you provided. Do you still have the issue?

morugu commented 6 years ago

yes.

screen shot 2018-02-21 at 10 51 44
kenakamu commented 6 years ago

I tried in Japanese settings as well but it just worked. So this maybe only your channel or account :( Do you have another channel to test it out for troubleshooting so that LINE forks can help you better?

vinicioanthone commented 5 years ago

Dear LINE Platform user,

Thank you for taking the time to report this issue. Unfortunately, we're unable to follow up on it right now. The reason is that we've created too many feedback channels to track and solve issues as effectively as we want. That's why we've decided to do the following:

We'll keep the repository public so you can still read it. However, you won't be able to report new issues or edit existing ones here on GitHub. Instead, you can report LINE Platform issues on our LINE Developers forum. Please feel free to report your existing issue again if it hasn't been solved. We'll do our best to respond promptly.

We apologize for responding to your issue in such a disappointing way. User feedback is truly important to us — which is why we want to make sure we can follow up on it effectively. Reducing the number of feedback channels is part of that. We hope you understand and look forward to seeing you on the forum.

Sincerely,

The LINE Platform team