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linuxmint / cinnamon

A Linux desktop featuring a traditional layout, built from modern technology and introducing brand new innovative features.
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Tray icon for Connectwise ScreenConnect does not display in tray, but renders in upper corner instead. #12179

Closed skels130 closed 2 weeks ago

skels130 commented 2 weeks ago

Distribution

Mint 21.3 and Ubuntu Cinnamon 24.04 LTS

Package version

6.0.4

Graphics hardware in use

Intel Iris XE

Frequency

Always

Bug description

The tray icon for Connectwise Screenconnect displays in the upper right corner rather than in the system tray, where a black box is displayed. Icon is sometimes rendered as a gray box instead of the icon as well.
ubuntu 24.04 (vm) image Mint 21.3 (installed) image

Steps to reproduce

Install the Connectwise Screenconnect/control application, and it displays this behavior on all tested distributions with Cinnamon, leading me to believe this is a Cinnamon bug. Co-worker running Xfce version of Mint does not see this behavior.

Expected behavior

Icon should display in tray correctly.

Additional information

I believe this maybe difficult to diagnose without access to Screenconnect. There is a 14 day trial version of the software that can be used, otherwise, please let me know if I can provide any logs/information that will help correct this issue.

skels130 commented 2 weeks ago

Appologies. I found a bug that while a different software, correctly has this identified as a Java tray issue. I will add details to existing bug report.