linuxmint / live-installer

A live installer for the Debian edition
56 stars 65 forks source link

Non-functional bug tracker after installer crash #142

Open StevanWhite opened 1 year ago

StevanWhite commented 1 year ago

Installing Linux Mint 21 (Cinnamon edition) from a memory stick on a new ASUS ExpertBook BR1100FKA. The installation failed due to poor driver support for the machine's eMMC storage --- but that is not what this report is about.

The issue is the reaction of the installer software to the storage support failure. The installer brings up a dialog announcing:

Installer crashed

We're sorry; the installer crashed. After you close this window, we'll allow you to file a bug report using the integrated bug reporting tool. This will gather information about your system and your installation process. The details will be sent to our bug tracker and a developer will attend to the problem as soon as possible.

But... the "Close" button doesn't work. The button reacts by highlighting, but the window doesn't close when it is clicked. I can navigate to the close button with the Tab key, and hit Return, with the same result. The window's close-box widget is just as non-functional.

And... I see no evidence whatever of an "integrated bug reporting tool" on the mounted live install. What is it referring to?

This is a very bad look, besides being frustrating and counterproductive. It is bad enough that the installer should crash, without giving false hope of a remedy, and wasting the user's time.

pavinjosdev commented 1 year ago

This installer is for LMDE (Debian Edition), the installer for normal Cinnamon edition is called Ubiquity: https://github.com/linuxmint/ubiquity

Quite confusing as this is the first one that comes up in searches for mint live installer.