''Stack trace''
If you are reporting a crash. Go to "Software Sources" and enable the debug symbols. Then go to "System Reports" and extract the stack trace for your crash and paste it here.
''Dmesg''
If you type dmesg in a terminal, you should see a line corresponding to the crash. Paste it here.
Additional context
This documentation is from a VirtualBox install, but I have seen the problem on a hard-drive install, although that was an older (maybe unofficial) beta.
From the terminal:
/usr/lib/linuxmint/mintMenu/preferences.py
gives message:
ModuleNotFoundError: No module named 'Xlib'
Describe the bug Can't edit Mate menu preferences
To Reproduce
Expected behavior Should see the Menu Preferences dialog.
Frequency Does the issue happen:
Edition (Desktop environment): In which edition is this happening?
Live or post-install: Indicate if this is happening after the installation, or during the live session:
Screenshots If applicable, add screenshots to help explain your problem.
Locale: LANG=en_US.UTF-8 LANGUAGE=en_US LC_CTYPE="en_US.UTF-8" LC_NUMERIC="en_US.UTF-8" LC_TIME="en_US.UTF-8" LC_COLLATE="en_US.UTF-8" LC_MONETARY="en_US.UTF-8" LC_MESSAGES="en_US.UTF-8" LC_PAPER="en_US.UTF-8" LC_NAME="en_US.UTF-8" LC_ADDRESS="en_US.UTF-8" LC_TELEPHONE="en_US.UTF-8" LC_MEASUREMENT="en_US.UTF-8" LC_IDENTIFICATION="en_US.UTF-8" LC_ALL=
Drivers: Graphics: Device-1: InnoTek Systemberatung VirtualBox Graphics Adapter driver: vboxvideo v: kernel bus ID: 00:02.0 chip ID: 80ee:beef Display: x11 server: X.Org 1.19.6 driver: modesetting unloaded: fbdev,vesa alternate: vboxvideo compositor: marco resolution: 1920x1080~60Hz OpenGL: renderer: llvmpipe (LLVM 8.0 256 bits) v: 3.3 Mesa 19.0.2 compat-v: 3.1 direct render: Yes
Crash report:
''Stack trace'' If you are reporting a crash. Go to "Software Sources" and enable the debug symbols. Then go to "System Reports" and extract the stack trace for your crash and paste it here.
''Dmesg'' If you type
dmesg
in a terminal, you should see a line corresponding to the crash. Paste it here.Additional context This documentation is from a VirtualBox install, but I have seen the problem on a hard-drive install, although that was an older (maybe unofficial) beta.
From the terminal: /usr/lib/linuxmint/mintMenu/preferences.py gives message: ModuleNotFoundError: No module named 'Xlib'