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Software manager does not open anymore :-( #353

Closed madrbperu closed 1 year ago

madrbperu commented 1 year ago

Hello, I noticed this morning that my software manager does not want to open anymore, when I click on the menu link, the cursor spins for 30 seconds and goes back to the arrow pointer but no joy. I believe the last time I used it was about a week ago, although I do not use it very much since I install apps through terminal. Is there a way you can guide me and troubleshoot this? Please let me know if you need any reports so I can provide them for you, by the way, I don't recall doing anything out of the ordinary on this laptop because this is my work device and I don't mess with it, I have other PC's I usually grab and tinker about. I'll appreciate your prompt response. I almost forgot, this is what I have:

-Version- Kernel : Linux 5.4.0-135-generic (x86_64) Version : #152-Ubuntu SMP Wed Nov 23 20:19:22 UTC 2022 C Library : GNU C Library / (Ubuntu GLIBC 2.31-0ubuntu9.9) 2.31 Distribution : Linux Mint 20.3 -Current Session- Computer Name : manu-linuxmint1 User Name : manu (Manuel del Rio) Language : LC_CTYPE=en_US.UTF-8;LC_NUMERIC=agr_PE;LC_TIME=en_US.UTF-8;LC_COLLATE=en_US.UTF-8;LC_MONETARY=agr_PE;LC_MESSAGES=en_US.UTF-8;LC_PAPER=agr_PE;LC_NAME=agr_PE;LC_ADDRESS=agr_PE;LC_TELEPHONE=agr_PE;LC_MEASUREMENT=agr_PE;LC_IDENTIFICATION=agr_PE (en_US) Home Directory : /home/manu

Thank you.

carlosmintfan commented 1 year ago

Could you run mintinstall from the terminal?

madrbperu commented 1 year ago

Hi Carlos,

I can type it inside the terminal, but these are the results, and I believe it has something to do with Python...

@.***:~$ mintinstall Traceback (most recent call last): File "/usr/lib/linuxmint/mintinstall/mintinstall.py", line 16, in import requests File "/usr/lib/python3/dist-packages/requests/init.py", line 95, in from urllib3.contrib import pyopenssl File "/usr/lib/python3/dist-packages/urllib3/contrib/pyopenssl.py", line 46, in import OpenSSL.SSL File "/usr/lib/python3/dist-packages/OpenSSL/init.py", line 8, in from OpenSSL import crypto, SSL File "/usr/lib/python3/dist-packages/OpenSSL/crypto.py", line 1553, in class X509StoreFlags(object): File "/usr/lib/python3/dist-packages/OpenSSL/crypto.py", line 1573, in X509StoreFlags CB_ISSUER_CHECK = _lib.X509_V_FLAG_CB_ISSUER_CHECK AttributeError: module 'lib' has no attribute 'X509_V_FLAG_CB_ISSUER_CHECK' Error in sys.excepthook: Traceback (most recent call last): File "/usr/lib/python3/dist-packages/apport_python_hook.py", line 72, in apport_excepthook from apport.fileutils import likely_packaged, get_recent_crashes File "/usr/lib/python3/dist-packages/apport/init.py", line 5, in from apport.report import Report File "/usr/lib/python3/dist-packages/apport/report.py", line 32, in import apport.fileutils File "/usr/lib/python3/dist-packages/apport/fileutils.py", line 12, in import os, glob, subprocess, os.path, time, pwd, sys, requests_unixsocket File "/usr/lib/python3/dist-packages/requests_unixsocket/init.py", line 1, in import requests File "/usr/lib/python3/dist-packages/requests/init.py", line 95, in from urllib3.contrib import pyopenssl File "/usr/lib/python3/dist-packages/urllib3/contrib/pyopenssl.py", line 46, in import OpenSSL.SSL File "/usr/lib/python3/dist-packages/OpenSSL/init.py", line 8, in from OpenSSL import crypto, SSL File "/usr/lib/python3/dist-packages/OpenSSL/crypto.py", line 1553, in class X509StoreFlags(object): File "/usr/lib/python3/dist-packages/OpenSSL/crypto.py", line 1573, in X509StoreFlags CB_ISSUER_CHECK = _lib.X509_V_FLAG_CB_ISSUER_CHECK AttributeError: module 'lib' has no attribute 'X509_V_FLAG_CB_ISSUER_CHECK'

Original exception was: Traceback (most recent call last): File "/usr/lib/linuxmint/mintinstall/mintinstall.py", line 16, in import requests File "/usr/lib/python3/dist-packages/requests/init.py", line 95, in from urllib3.contrib import pyopenssl File "/usr/lib/python3/dist-packages/urllib3/contrib/pyopenssl.py", line 46, in import OpenSSL.SSL File "/usr/lib/python3/dist-packages/OpenSSL/init.py", line 8, in from OpenSSL import crypto, SSL File "/usr/lib/python3/dist-packages/OpenSSL/crypto.py", line 1553, in class X509StoreFlags(object): File "/usr/lib/python3/dist-packages/OpenSSL/crypto.py", line 1573, in X509StoreFlags CB_ISSUER_CHECK = _lib.X509_V_FLAG_CB_ISSUER_CHECK AttributeError: module 'lib' has no attribute 'X509_V_FLAG_CB_ISSUER_CHECK'

Manuel A. del Río Bartra Administrador de Servicios Web Cel: 976-678-998

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From: carlosmintfan @.> Sent: Friday, February 3, 2023 4:25 PM To: linuxmint/mintinstall @.> Cc: Manuel del Rio @.>; Author @.> Subject: Re: [linuxmint/mintinstall] Software manager does not open anymore :-( (Issue #353)

Could you run mintinstall from the terminal?

— Reply to this email directly, view it on GitHubhttps://github.com/linuxmint/mintinstall/issues/353#issuecomment-1416418947, or unsubscribehttps://github.com/notifications/unsubscribe-auth/ALXP56W6W7ARRU222VSNSZLWVVZU3ANCNFSM6AAAAAATQDEUFA. You are receiving this because you authored the thread.Message ID: @.***>

mtwebster commented 1 year ago

Have you installed any python modules in some way other than using the system's package manager? (Maybe related to ssl)

It's generally not a good idea to modify the system's python installation. If you must use them you should set up a virtual python environment.

madrbperu commented 1 year ago

Hi Michael,

It's possible that I installed new modules with Python or pip commands, but it never occurred to me that doing so might have an impact on an operating system.

I have not installed system packages using any other method except through the automatic notification icon, not even using synaptic.

I have never forced upgrading or uninstalling python versions except through the automatic notification icon.

I still think it may be related to the system using the wrong version somehow, we are probably on python version 3.8 and the system is picking up a different one, hence the errors.

Any other ideas? I'll appreciate it

Manuel A. del Río Bartra Administrador de Servicios Web Cel: 976-678-998

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From: Michael Webster @.> Sent: Saturday, February 4, 2023 9:31 AM To: linuxmint/mintinstall @.> Cc: Manuel del Rio @.>; Author @.> Subject: Re: [linuxmint/mintinstall] Software manager does not open anymore :-( (Issue #353)

Have you installed any python modules in some way other than using the system's package manager? (Maybe related to ssl)

It's generally not a good idea to modify the system's python installation. If you must use them you should set up a virtual python environment.

— Reply to this email directly, view it on GitHubhttps://github.com/linuxmint/mintinstall/issues/353#issuecomment-1416767796, or unsubscribehttps://github.com/notifications/unsubscribe-auth/ALXP56RG4KFV2DXETLNQSFDWVZR2ZANCNFSM6AAAAAATQDEUFA. You are receiving this because you authored the thread.Message ID: @.***>

mtwebster commented 1 year ago

Try:

apt uninstall python3-openssl
madrbperu commented 1 year ago

Hi Michael,

There is no "apt uninstall python3-openssl" maybe "apt remove python3-openssl"?

Manuel A. del Río Bartra Administrador de Servicios Web Cel: 976-678-998

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From: Michael Webster @.> Sent: Monday, February 6, 2023 9:41 AM To: linuxmint/mintinstall @.> Cc: Manuel del Rio @.>; Author @.> Subject: Re: [linuxmint/mintinstall] Software manager does not open anymore :-( (Issue #353)

Try:

apt uninstall python3-openssl

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mtwebster commented 1 year ago

Sorry, yes.

I type it 20 times a day without thinking, but I try to explain it and get it wrong.

madrbperu commented 1 year ago

LOL, it happens to the best of us.

Here are the results of the command:

@.:~$ sudo apt remove python3-openssl [sudo] password for manu: Reading package lists... Done Building dependency tree Reading state information... Done The following packages were automatically installed and are no longer required: python3-cachetools python3-configargparse python3-dateutil python3-fasteners python3-google-auth python3-google-auth-httplib2 python3-mock python3-monotonic python3-parsedatetime python3-pbr python3-pyasn1 python3-pyasn1-modules python3-requests-toolbelt python3-rsa python3-uritemplate python3-zope.component python3-zope.event python3-zope.hookable python3-zope.interface Use 'sudo apt autoremove' to remove them. The following packages will be REMOVED: certbot gcalendar python3-acme python3-certbot python3-googleapi python3-josepy python3-oauth2client python3-openssl 0 upgraded, 0 newly installed, 8 to remove and 1 not upgraded. After this operation, 2.502 kB disk space will be freed. N: Ignoring file 'snappy.prf' in directory '/etc/apt/preferences.d/' as it has an invalid filename extension Do you want to continue? [Y/n] y (Reading database ... 646419 files and directories currently installed.) Removing certbot (0.40.0-1ubuntu0.1) ... Removing gcalendar (0.4-1) ... Removing python3-certbot (0.40.0-1ubuntu0.1) ... Removing python3-acme (1.1.0-1) ... Removing python3-googleapi (1.7.11-3) ... Removing python3-josepy (1.2.0-2) ... Removing python3-oauth2client (4.1.2-5) ... Removing python3-openssl (19.0.0-1build1) ... Processing triggers for man-db (2.9.1-1) ... @.:~$

Guess what....

Manuel A. del Río Bartra Administrador de Servicios Web Cel: 976-678-998

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From: Michael Webster @.> Sent: Monday, February 6, 2023 10:53 AM To: linuxmint/mintinstall @.> Cc: Manuel del Rio @.>; Author @.> Subject: Re: [linuxmint/mintinstall] Software manager does not open anymore :-( (Issue #353)

Sorry, yes.

I type it 20 times a day without thinking, but I try to explain it and get it wrong.

— Reply to this email directly, view it on GitHubhttps://github.com/linuxmint/mintinstall/issues/353#issuecomment-1419307575, or unsubscribehttps://github.com/notifications/unsubscribe-auth/ALXP56WB45BYDGBIEZVIIGTWWEM55ANCNFSM6AAAAAATQDEUFA. You are receiving this because you authored the thread.Message ID: @.***>

madrbperu commented 1 year ago

You are a genius man...!

Thanks(x) + appreciation(∞) = 1000000

Manuel A. del Río Bartra Administrador de Servicios Web Cel: 976-678-998

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From: Michael Webster @.> Sent: Monday, February 6, 2023 10:53 AM To: linuxmint/mintinstall @.> Cc: Manuel del Rio @.>; Author @.> Subject: Re: [linuxmint/mintinstall] Software manager does not open anymore :-( (Issue #353)

Sorry, yes.

I type it 20 times a day without thinking, but I try to explain it and get it wrong.

― Reply to this email directly, view it on GitHubhttps://github.com/linuxmint/mintinstall/issues/353#issuecomment-1419307575, or unsubscribehttps://github.com/notifications/unsubscribe-auth/ALXP56WB45BYDGBIEZVIIGTWWEM55ANCNFSM6AAAAAATQDEUFA. You are receiving this because you authored the thread.Message ID: @.***>

madrbperu commented 1 year ago

But the question remains, I don't recall installing such module, maybe it got installed as a dependency from an unrelated module?

Is there a bug or perhaps a no-no ever installing that python module and messing up other components within the OS?

Should Mint's R&D be notified of this?

Eternally grateful...!

Manuel A. del Río Bartra Administrador de Servicios Web Cel: 976-678-998

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From: Michael Webster @.> Sent: Monday, February 6, 2023 10:53 AM To: linuxmint/mintinstall @.> Cc: Manuel del Rio @.>; Author @.> Subject: Re: [linuxmint/mintinstall] Software manager does not open anymore :-( (Issue #353)

Sorry, yes.

I type it 20 times a day without thinking, but I try to explain it and get it wrong.

— Reply to this email directly, view it on GitHubhttps://github.com/linuxmint/mintinstall/issues/353#issuecomment-1419307575, or unsubscribehttps://github.com/notifications/unsubscribe-auth/ALXP56WB45BYDGBIEZVIIGTWWEM55ANCNFSM6AAAAAATQDEUFA. You are receiving this because you authored the thread.Message ID: @.***>

mtwebster commented 1 year ago

That gcalendar package is what pulled it in, via dependency on something else. Interestingly, gcalendar has the same error when you build/install it from here: https://github.com/slgobinath/gcalendar

It looks like it's a packaging issue in pyOpenSSL https://askubuntu.com/questions/1428181/module-lib-has-no-attribute-x509-v-flag-cb-issuer-check

I can't reproduce it on Mint 21, so I think we'll just leave it at that.

madrbperu commented 1 year ago

Good deal, I'll keep that in mind.

Thanks again...!

Manuel A. del Río Bartra Administrador de Servicios Web Cel: 976-678-998

[https://n7lpeq.bn1301.livefilestore.com/y2pORGVpGmLJOHcMH123M9KoP3djZkXY5e5P044LqN8X35pUXVdW6T8dTxhOf9L3LczJ-zoeg38SPW4hZ5dz5TihzrVWzABvN8Kat2f1n_ZfK0/cara1.jpg?psid=1]

From: Michael Webster @.> Sent: Monday, February 6, 2023 1:03 PM To: linuxmint/mintinstall @.> Cc: Manuel del Rio @.>; Author @.> Subject: Re: [linuxmint/mintinstall] Software manager does not open anymore :-( (Issue #353)

That gcalendar package is what pulled it in, via dependency on something else. Interestingly, gcalendar has the same error when you build/install it from here: https://github.com/slgobinath/gcalendar

It looks like it's a packaging issue in pyOpenSSL https://askubuntu.com/questions/1428181/module-lib-has-no-attribute-x509-v-flag-cb-issuer-check

I can't reproduce it on Mint 21, so I think we'll just leave it at that.

— Reply to this email directly, view it on GitHubhttps://github.com/linuxmint/mintinstall/issues/353#issuecomment-1419519025, or unsubscribehttps://github.com/notifications/unsubscribe-auth/ALXP56WXJ6KXJL4YXQZORILWWE4H3ANCNFSM6AAAAAATQDEUFA. You are receiving this because you authored the thread.Message ID: @.***>