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linuxmint / mintreport

Troubleshooting tool
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issue with system reports Mint 19.1 - crash #29

Closed pemergency closed 4 years ago

pemergency commented 5 years ago

=================================================================== GDB Log

"/usr/bin/mintreport": not in executable format: File format not recognized [New LWP 5689] [New LWP 6111] [New LWP 5692] [New LWP 5694] [New LWP 5693] Core was generated by `mintreport '. Program terminated with signal SIGABRT, Aborted.

0 0x00007f830e476e97 in ?? ()

[Current thread is 1 (LWP 5689)]

=================================================================== GDB Backtrace

"/usr/bin/mintreport": not in executable format: File format not recognized [New LWP 5689] [New LWP 6111] [New LWP 5692] [New LWP 5694] [New LWP 5693] Core was generated by `mintreport '. Program terminated with signal SIGABRT, Aborted.

0 0x00007f830e476e97 in ?? ()

[Current thread is 1 (LWP 5689)]

0 0x00007f830e476e97 in ?? ()

1 0x0000000000000000 in ?? ()

=================================================================== GDB Backtrace (all threads)

"/usr/bin/mintreport": not in executable format: File format not recognized [New LWP 5689] [New LWP 6111] [New LWP 5692] [New LWP 5694] [New LWP 5693] Core was generated by `mintreport '. Program terminated with signal SIGABRT, Aborted.

0 0x00007f830e476e97 in ?? ()

[Current thread is 1 (LWP 5689)]

Thread 5 (LWP 5693):

0 0x00007f830e54cbf9 in ?? ()

No symbol table info available.

1 0x00000000026121ac in ?? ()

No symbol table info available.

2 0x000000000269f070 in ?? ()

No symbol table info available.

3 0x0000000002612060 in ?? ()

No symbol table info available.

4 0x0000000000000002 in ?? ()

No symbol table info available.

5 0x000000000269f070 in ?? ()

No symbol table info available.

6 0x00007f83092e14c9 in ?? ()

No symbol table info available.

7 0x000000000269f060 in ?? ()

No symbol table info available.

8 0x0000000102612060 in ?? ()

No symbol table info available.

9 0xffffffff7fffffff in ?? ()

No symbol table info available.

10 0x01c653f3b99f4800 in ?? ()

No symbol table info available.

11 0x000000000267bbe0 in ?? ()

No symbol table info available.

12 0x00000000026121a0 in ?? ()

No symbol table info available.

13 0x00000000026121ac in ?? ()

No symbol table info available.

14 0x00007f82fbffefc0 in ?? ()

No symbol table info available.

15 0x0000000000000000 in ?? ()

No symbol table info available.

Thread 4 (LWP 5694):

0 0x00007f830e54cbf9 in ?? ()

No symbol table info available.

1 0x0000000000000001 in ?? ()

No symbol table info available.

2 0x0000000002784da0 in ?? ()

No symbol table info available.

3 0x00000000028b2930 in ?? ()

No symbol table info available.

4 0x0000000000000001 in ?? ()

No symbol table info available.

5 0x0000000002784da0 in ?? ()

No symbol table info available.

6 0x00007f83092e14c9 in ?? ()

No symbol table info available.

7 0x00007ffc4e6b7890 in ?? ()

No symbol table info available.

8 0x00000001028b2930 in ?? ()

No symbol table info available.

9 0xffffffff7fffffff in ?? ()

No symbol table info available.

10 0x01c653f3b99f4800 in ?? ()

No symbol table info available.

11 0x00000000028b2930 in ?? ()

No symbol table info available.

12 0x00000000028b2930 in ?? ()

No symbol table info available.

13 0x0000000000000001 in ?? ()

No symbol table info available.

14 0x00007f82f8e5cfc0 in ?? ()

No symbol table info available.

15 0x0000000000000000 in ?? ()

No symbol table info available.

Thread 3 (LWP 5692):

0 0x00007f830e54cbf9 in ?? ()

No symbol table info available.

1 0x0000000000000001 in ?? ()

No symbol table info available.

2 0x000000000268bd80 in ?? ()

No symbol table info available.

3 0x000000000268ba90 in ?? ()

No symbol table info available.

4 0x0000000000000001 in ?? ()

No symbol table info available.

5 0x000000000268bd80 in ?? ()

No symbol table info available.

6 0x00007f83092e14c9 in ?? ()

No symbol table info available.

7 0x00007ffc4e6b71f0 in ?? ()

No symbol table info available.

8 0x000000010e4cf2ed in ?? ()

No symbol table info available.

9 0xffffffff7fffffff in ?? ()

No symbol table info available.

10 0x01c653f3b99f4800 in ?? ()

No symbol table info available.

11 0x000000000000002e in ?? ()

No symbol table info available.

12 0x000000000268ba90 in ?? ()

No symbol table info available.

13 0x0000000000000001 in ?? ()

No symbol table info available.

14 0x00007f8300c4efc0 in ?? ()

No symbol table info available.

15 0x0000000000000000 in ?? ()

No symbol table info available.

Thread 2 (LWP 6111):

0 0x00000000005337b3 in ?? ()

No symbol table info available.

1 0x00007f8309cc2c80 in ?? ()

No symbol table info available.

2 0x00007f8307da56d8 in ?? ()

No symbol table info available.

3 0x00007f8307df0b88 in ?? ()

No symbol table info available.

4 0x00000000024d5dc8 in ?? ()

No symbol table info available.

5 0x0000000000000000 in ?? ()

No symbol table info available.

Thread 1 (LWP 5689):

0 0x00007f830e476e97 in ?? ()

No symbol table info available.

1 0x0000000000000000 in ?? ()

No symbol table info available.

0 0x00007f830e476e97 in ?? ()

1 0x0000000000000000 in ?? ()

clefebvre commented 5 years ago

Can you paste the output of "file /usr/bin/mintreport" and "uname -a"?

How does mintreport crash? (i.e. when you do what?).

Can you run it from the terminal and make it crash? Do you see an error in the terminal?

pemergency commented 5 years ago

/usr/bin/mintreport: Python script, ASCII text executable Linux pemergency-pc 4.15.0-54-generic #58-Ubuntu SMP Mon Jun 24 10:55:24 UTC 2019 x86_64 x86_64 x86_64 GNU/Linux

mintreport crash when i try to view some of the report, for example this one @ The file /var/crash/_usr_bin_gnome-shell.122.crash could not be read. Please fix its permissions.@

sometimes it opens normally and next time freeze and close immediately.

and thats from the terminal when it crash

$ mintreport

(mintreport.py:4000): Gtk-WARNING *: 16:55:34.919: Theme parsing error: gtk.css:6257:9: 'bordert' is not a valid property name Traceback (most recent call last): File "/usr/bin/apport-unpack", line 74, in pr.extract_keys(f, bin_keys, dir) File "/usr/lib/python3/dist-packages/problem_report.py", line 270, in extract_keys [item for item, element in b64_block.items() if element is False]) ValueError: ['ProcEnviron'] has no binary content sh: 0: getcwd() failed: No such file or directory sh: 0: getcwd() failed: No such file or directory sh: 0: getcwd() failed: No such file or directory sh: 0: getcwd() failed: No such file or directory sh: 0: getcwd() failed: No such file or directory sh: 0: getcwd() failed: No such file or directory sh: 0: getcwd() failed: No such file or directory sh: 0: getcwd() failed: No such file or directory sh: 0: getcwd() failed: No such file or directory sh: 0: getcwd() failed: No such file or directory sh: 0: getcwd() failed: No such file or directory sh: 0: getcwd() failed: No such file or directory sh: 0: getcwd() failed: No such file or directory sh: 0: getcwd() failed: No such file or directory sh: 0: getcwd() failed: No such file or directory sh: 0: getcwd() failed: No such file or directory sh: 0: getcwd() failed: No such file or directory sh: 0: getcwd() failed: No such file or directory sh: 0: getcwd() failed: No such file or directory Exception in thread Thread-2: Traceback (most recent call last): File "/usr/lib/python3.6/threading.py", line 916, in _bootstrap_inner self.run() File "/usr/lib/python3.6/threading.py", line 864, in run self._target(self._args, **self._kwargs) File "/usr/lib/linuxmint/mintreport/mintreport.py", line 342, in unpack_crash_report with open("Packages", "w") as f: FileNotFoundError: [Errno 2] No such file or directory: 'Packages'

ioannis120 commented 5 years ago

i had the same issue twice i was running a window application Battlenet Blizzard and Firefox, I have Linux 4.15.0-55-generic x86_64

GDB Log

"/usr/bin/mintreport": not in executable format: File format not recognized [New LWP 2496] [New LWP 2500] [New LWP 2499] [New LWP 2709] [New LWP 2501] Core was generated by `mintreport '. Program terminated with signal SIGABRT, Aborted.

0 0x00007f671066ee97 in ?? ()

[Current thread is 1 (LWP 2496)]

=================================================================== GDB Backtrace

"/usr/bin/mintreport": not in executable format: File format not recognized [New LWP 2496] [New LWP 2500] [New LWP 2499] [New LWP 2709] [New LWP 2501] Core was generated by `mintreport '. Program terminated with signal SIGABRT, Aborted.

0 0x00007f671066ee97 in ?? ()

[Current thread is 1 (LWP 2496)]

0 0x00007f671066ee97 in ?? ()

1 0x0000000000000000 in ?? ()

=================================================================== GDB Backtrace (all threads)

"/usr/bin/mintreport": not in executable format: File format not recognized [New LWP 2496] [New LWP 2500] [New LWP 2499] [New LWP 2709] [New LWP 2501] Core was generated by `mintreport '. Program terminated with signal SIGABRT, Aborted.

0 0x00007f671066ee97 in ?? ()

[Current thread is 1 (LWP 2496)]

Thread 5 (LWP 2501):

0 0x00007f6710744bf9 in ?? ()

No symbol table info available.

1 0x0000000000000001 in ?? ()

No symbol table info available.

2 0x00000000025b8b90 in ?? ()

No symbol table info available.

3 0x0000000002469890 in ?? ()

No symbol table info available.

4 0x0000000000000001 in ?? ()

No symbol table info available.

5 0x00000000025b8b90 in ?? ()

No symbol table info available.

6 0x00007f670b47c5c9 in ?? ()

No symbol table info available.

7 0x0000000000000000 in ?? ()

No symbol table info available.

Thread 4 (LWP 2709):

0 0x00007f670b499ace in ?? ()

No symbol table info available.

1 0x0000000000014670 in ?? ()

No symbol table info available.

2 0x0000000000000004 in ?? ()

No symbol table info available.

3 0x0000000000000000 in ?? ()

No symbol table info available.

Thread 3 (LWP 2499):

0 0x00007f6710744bf9 in ?? ()

No symbol table info available.

1 0x0000000000000001 in ?? ()

No symbol table info available.

2 0x00000000023bdf80 in ?? ()

No symbol table info available.

3 0x00000000023bdce0 in ?? ()

No symbol table info available.

4 0x0000000000000001 in ?? ()

No symbol table info available.

5 0x00000000023bdf80 in ?? ()

No symbol table info available.

6 0x00007f670b47c5c9 in ?? ()

No symbol table info available.

7 0x00007ffe49d493b0 in ?? ()

No symbol table info available.

8 0x00000001106c72ed in ?? ()

No symbol table info available.

9 0xffffffff7fffffff in ?? ()

No symbol table info available.

10 0xaa8b552c9f418e00 in ?? ()

No symbol table info available.

11 0x000000000000002e in ?? ()

No symbol table info available.

12 0x00000000023bdce0 in ?? ()

No symbol table info available.

13 0x0000000000000001 in ?? ()

No symbol table info available.

14 0x00007f6702ad6fc0 in ?? ()

No symbol table info available.

15 0x0000000000000000 in ?? ()

No symbol table info available.

Thread 2 (LWP 2500):

0 0x00007f6710744bf9 in ?? ()

No symbol table info available.

1 0x000000000233e52c in ?? ()

No symbol table info available.

2 0x000000000232e660 in ?? ()

No symbol table info available.

3 0x000000000233e3e0 in ?? ()

No symbol table info available.

4 0x0000000000000002 in ?? ()

No symbol table info available.

5 0x000000000232e660 in ?? ()

No symbol table info available.

6 0x00007f670b47c5c9 in ?? ()

No symbol table info available.

7 0x000000000232e650 in ?? ()

No symbol table info available.

8 0x000000010233e3e0 in ?? ()

No symbol table info available.

9 0xffffffff7fffffff in ?? ()

No symbol table info available.

10 0xaa8b552c9f418e00 in ?? ()

No symbol table info available.

11 0x00000000023b9df0 in ?? ()

No symbol table info available.

12 0x000000000233e520 in ?? ()

No symbol table info available.

13 0x000000000233e52c in ?? ()

No symbol table info available.

14 0x00007f67022d5fc0 in ?? ()

No symbol table info available.

15 0x0000000000000000 in ?? ()

No symbol table info available.

Thread 1 (LWP 2496):

0 0x00007f671066ee97 in ?? ()

No symbol table info available.

1 0x0000000000000000 in ?? ()

No symbol table info available.

0 0x00007f671066ee97 in ?? ()

1 0x0000000000000000 in ?? ()

GDB Log

"/usr/bin/mintreport": not in executable format: File format not recognized [New LWP 19460] [New LWP 19464] [New LWP 19484] [New LWP 19465] [New LWP 19463] Core was generated by `mintreport '. Program terminated with signal SIGABRT, Aborted.

0 0x00007f90ea2eee97 in ?? ()

[Current thread is 1 (LWP 19460)]

=================================================================== GDB Backtrace

"/usr/bin/mintreport": not in executable format: File format not recognized [New LWP 19460] [New LWP 19464] [New LWP 19484] [New LWP 19465] [New LWP 19463] Core was generated by `mintreport '. Program terminated with signal SIGABRT, Aborted.

0 0x00007f90ea2eee97 in ?? ()

[Current thread is 1 (LWP 19460)]

0 0x00007f90ea2eee97 in ?? ()

1 0x0000000000000000 in ?? ()

=================================================================== GDB Backtrace (all threads)

"/usr/bin/mintreport": not in executable format: File format not recognized [New LWP 19460] [New LWP 19464] [New LWP 19484] [New LWP 19465] [New LWP 19463] Core was generated by `mintreport '. Program terminated with signal SIGABRT, Aborted.

0 0x00007f90ea2eee97 in ?? ()

[Current thread is 1 (LWP 19460)]

Thread 5 (LWP 19463):

0 0x00007f90ea3c4bf9 in ?? ()

No symbol table info available.

1 0x0000000000000001 in ?? ()

No symbol table info available.

2 0x00000000024b48a0 in ?? ()

No symbol table info available.

3 0x00000000024b4600 in ?? ()

No symbol table info available.

4 0x0000000000000001 in ?? ()

No symbol table info available.

5 0x00000000024b48a0 in ?? ()

No symbol table info available.

6 0x00007f90e50fc5c9 in ?? ()

No symbol table info available.

7 0x00007ffcedb69140 in ?? ()

No symbol table info available.

8 0x00000001ea3472ed in ?? ()

No symbol table info available.

9 0xffffffff7fffffff in ?? ()

No symbol table info available.

10 0x5c356e12cac83000 in ?? ()

No symbol table info available.

11 0x000000000000002e in ?? ()

No symbol table info available.

12 0x00000000024b4600 in ?? ()

No symbol table info available.

13 0x0000000000000001 in ?? ()

No symbol table info available.

14 0x00007f90dc756fc0 in ?? ()

No symbol table info available.

15 0x0000000000000000 in ?? ()

No symbol table info available.

Thread 4 (LWP 19465):

0 0x00007f90ea3c4bf9 in ?? ()

No symbol table info available.

1 0x0000000000000001 in ?? ()

No symbol table info available.

2 0x00000000026b2120 in ?? ()

No symbol table info available.

3 0x000000000241f980 in ?? ()

No symbol table info available.

4 0x0000000000000001 in ?? ()

No symbol table info available.

5 0x00000000026b2120 in ?? ()

No symbol table info available.

6 0x00007f90e50fc5c9 in ?? ()

No symbol table info available.

7 0x0000000000000000 in ?? ()

No symbol table info available.

Thread 3 (LWP 19484):

0 0x00007f90e5119ad5 in ?? ()

No symbol table info available.

1 0x0000000000014670 in ?? ()

No symbol table info available.

2 0x0000000000000004 in ?? ()

No symbol table info available.

3 0x0000000000000000 in ?? ()

No symbol table info available.

Thread 2 (LWP 19464):

0 0x00007f90ea3c4bf9 in ?? ()

No symbol table info available.

1 0x000000000243460c in ?? ()

No symbol table info available.

2 0x0000000002424db0 in ?? ()

No symbol table info available.

3 0x00000000024344c0 in ?? ()

No symbol table info available.

4 0x0000000000000002 in ?? ()

No symbol table info available.

5 0x0000000002424db0 in ?? ()

No symbol table info available.

6 0x00007f90e50fc5c9 in ?? ()

No symbol table info available.

7 0x0000000002424da0 in ?? ()

No symbol table info available.

8 0x00000001024344c0 in ?? ()

No symbol table info available.

9 0xffffffff7fffffff in ?? ()

No symbol table info available.

10 0x5c356e12cac83000 in ?? ()

No symbol table info available.

11 0x0000000002434c40 in ?? ()

No symbol table info available.

12 0x0000000002434600 in ?? ()

No symbol table info available.

13 0x000000000243460c in ?? ()

No symbol table info available.

14 0x00007f90dbf55fc0 in ?? ()

No symbol table info available.

15 0x0000000000000000 in ?? ()

No symbol table info available.

Thread 1 (LWP 19460):

0 0x00007f90ea2eee97 in ?? ()

No symbol table info available.

1 0x0000000000000000 in ?? ()

No symbol table info available.

0 0x00007f90ea2eee97 in ?? ()

1 0x0000000000000000 in ?? ()

clefebvre commented 4 years ago

I'm not sure how to solve this. That said, I don't think it will happen again in more recent versions of mintreport since we moved away from apport and switched to systemd-coredump.