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linuxserver / docker-nextcloud

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[BUG] <Can't start Nexcloud after yesterday update> #384

Closed stephanej30 closed 7 months ago

stephanej30 commented 7 months ago

Is there an existing issue for this?

Current Behavior

Next cloud won't start after yesterday update. was working fine before. this is the log.

using keys found in /config/keys Can't start Nextcloud because the version of the data (25.0.2.3) is more than one major version behind the docker image version (27.1.4.1) and upgrading more than one major version is not supported. Please run an image tagged for the major version 26 first.

Expected Behavior

next cloud should work.

Steps To Reproduce

just won't start

Environment

- OS:Unraid
- How docker service was installed: via Unraid. 
updated via Unraid

CPU architecture

x86-64

Docker creation

Click in Unraid

Container logs

[migrations] started
[migrations] 01-nginx-site-confs-default: skipped
[migrations] 02-default-location: skipped
[migrations] done
usermod: no changes
───────────────────────────────────────

      ██╗     ███████╗██╗ ██████╗ 
      ██║     ██╔════╝██║██╔═══██╗
      ██║     ███████╗██║██║   ██║
      ██║     ╚════██║██║██║   ██║
      ███████╗███████║██║╚██████╔╝
      ╚══════╝╚══════╝╚═╝ ╚═════╝ 

   Brought to you by linuxserver.io
───────────────────────────────────────

To support LSIO projects visit:
https://www.linuxserver.io/donate/

───────────────────────────────────────
GID/UID
───────────────────────────────────────

User UID:    99
User GID:    100
───────────────────────────────────────

using keys found in /config/keys
Can't start Nextcloud because the version of the data (25.0.2.3) is more than one major version behind the docker image version (27.1.4.1) and upgrading more than one major version is not supported. Please run an image tagged for the major version 26 first.
github-actions[bot] commented 7 months ago

Thanks for opening your first issue here! Be sure to follow the relevant issue templates, or risk having this issue marked as invalid.

aptalca commented 7 months ago

Please run an image tagged for the major version 26 first as the log suggests

stephanej30 commented 7 months ago

OK. and How??  i use docker so i don't have to go on the command line..

Stephane Jacob @.***

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On Wednesday, November 29th, 2023 at 16:13, aptalca @.***> wrote:

Please run an image tagged for the major version 26 first as the log suggests

— Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you authored the thread.[https://mail.proton.me/api/core/v4/images?Url=https%3A%2F%2Fgithub.com%2Fnotifications%2Fbeacon%2FAP7ZLVQ2UDG6WPSBY7J24TDYG6QOXA5CNFSM6AAAAABAAD3XVKWGG33NNVSW45C7OR4XAZNMJFZXG5LFINXW23LFNZ2KUY3PNVWWK3TUL5UWJTTNHTUBO.gif&DryRun=0&UID=u7lul5on7e3iru66q276lbi6sgf6qtwx]

j0nnymoe commented 7 months ago

You can do this from the unraid template within the advanced editing option of the container. This is the issue you're facing: https://info.linuxserver.io/issues/2023-06-25-nextcloud/

stephanej30 commented 7 months ago

i will try that, thanks for the help.

Stephane Jacob @.***

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On Thursday, November 30th, 2023 at 08:16, j0nnymoe @.***> wrote:

You can do this from the unraid template within the advanced editing option of the container. This is the issue you're facing: https://info.linuxserver.io/issues/2023-06-25-nextcloud/

— Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you authored the thread.[https://mail.proton.me/api/core/v4/images?Url=https%3A%2F%2Fgithub.com%2Fnotifications%2Fbeacon%2FAP7ZLVT2RISZFX56N3SB3ATYHCBMVA5CNFSM6AAAAABAAD3XVKWGG33NNVSW45C7OR4XAZNMJFZXG5LFINXW23LFNZ2KUY3PNVWWK3TUL5UWJTTNJUL2W.gif&DryRun=0&UID=u7lul5on7e3iru66q276lbi6sgf6qtwx]

stephanej30 commented 7 months ago

not working .

Nextcloud Updater - version: v26.0.0beta2-9-g64e2e4c dirty

Current version is 26.0.2.

Update to Nextcloud 25.0.13 available. (channel: "stable") Following file will be downloaded automatically: https://download.nextcloud.com/server/releases/nextcloud-25.0.13.zip Open changelog ↗

Steps that will be executed: [ ] Check for expected files [ ] Check for write permissions [ ] Create backup [ ] Downloading [ ] Verify integrity [ ] Extracting [ ] Enable maintenance mode [ ] Replace entry points [ ] Delete old files [ ] Move new files in place [ ] Done

Start update? [y/N] y

Info: Pressing Ctrl-C will finish the currently running step and then stops the updater.

[✔] Check for expected files [✘] Check for write permissions failed The following places can not be written to: /config/www/nextcloud/updater/../index.php /config/www/nextcloud/updater/../remote.php /config/www/nextcloud/updater/../index.html /config/www/nextcloud/updater/../robots.txt /config/www/nextcloud/updater/../occ /config/www/nextcloud/updater/../AUTHORS /config/www/nextcloud/updater/../.htaccess /config/www/nextcloud/updater/../version.php /config/www/nextcloud/updater/../cron.php /config/www/nextcloud/updater/../console.php /config/www/nextcloud/updater/../status.php

Update failed. To resume or retry just execute the updater again.

stephanej30 commented 7 months ago

GID/UID ───────────────────────────────────────

User UID: 99 User GID: 100 ───────────────────────────────────────

using keys found in /config/keys The following active confs have different version dates than the samples that are shipped. This may be due to user customization or an update to the samples. You should compare the following files to the samples in the same folder and update them. Use the link at the top of the file to view the changelog. ┌────────────┬────────────┬────────────────────────────────────────────────────────────────────────┐ │ old date │ new date │ path │ ├────────────┼────────────┼────────────────────────────────────────────────────────────────────────┤ │ 2022-08-16 │ 2023-04-13 │ /config/nginx/nginx.conf │ │ 2022-08-20 │ 2023-04-13 │ /config/nginx/site-confs/default.conf │ └────────────┴────────────┴────────────────────────────────────────────────────────────────────────┘ [custom-init] No custom files found, skipping... [ls.io-init] done.

nemchik commented 7 months ago
stephanej30 commented 7 months ago

i have set the image to 26.0.2  and i tried from the unraid and the container terminal. both give me the same error. 

[✔] Check for expected files[✘] Check for write permissions failed The following places can not be written to:     /config/www/nextcloud/updater/../index.php     /config/www/nextcloud/updater/../remote.php     /config/www/nextcloud/updater/../index.html     /config/www/nextcloud/updater/../robots.txt     /config/www/nextcloud/updater/../occ     /config/www/nextcloud/updater/../AUTHORS     /config/www/nextcloud/updater/../.htaccess     /config/www/nextcloud/updater/../version.php     /config/www/nextcloud/updater/../cron.php     /config/www/nextcloud/updater/../console.php     /config/www/nextcloud/updater/../status.php

Update failed. To resume or retry just execute the updater again.

Stephane Jacob @.***

Sent with Proton Mail secure email.

On Thursday, November 30th, 2023 at 13:57, Eric Nemchik @.***> wrote:

  • Set your image to lscr.io/linuxserver/nextcloud:version-26.0.2
  • Run docker exec -it nextcloud updater.phar in your unraid terminal (or if you open the container terminal it would just be updater.phar)
  • Repeat the step above until there are no available updates
  • Set your image to lscr.io/linuxserver/nextcloud:latest and check the container logs for mention of any outdated confs (update them if so - compare the sample file to the conf in the listing to apply any new changes)
  • Optionally: pin your image to a specific version if you want to perform updates manually, ex: lscr.io/linuxserver/nextcloud:version-27.1.4

— Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you authored the thread.[https://mail.proton.me/api/core/v4/images?Url=https%3A%2F%2Fgithub.com%2Fnotifications%2Fbeacon%2FAP7ZLVUEAJBWX5JHIILYGH3YHDJLHA5CNFSM6AAAAABAAD3XVKWGG33NNVSW45C7OR4XAZNMJFZXG5LFINXW23LFNZ2KUY3PNVWWK3TUL5UWJTTNKZQTG.gif&DryRun=0&UID=u7lul5on7e3iru66q276lbi6sgf6qtwx]

nemchik commented 7 months ago

Can you post the contents of your config.php here? Sanitize any sensitive info like passwords or salts.

stephanej30 commented 7 months ago

Thanks Eric.

i have sanitized with *

cat /config/www/nextcloud/config/config.php<?php $CONFIG = array (   'memcache.local' => '\OC\Memcache\APCu',   'datadirectory' => '/data',   'instanceid' => 'ocd2639bv37p',   'passwordsalt' => '**',   'secret' => '***',   'trusted_domains' =>   array (     0 => '10.10.10.10:444',     1 => 'cloud.stefplace.ca',   ),   'trusted_proxies' =>   array (     0 => 'swag',   ),   'default_phoneregion' => 'CA',   'dbtype' => 'mysql',   'version' => '25.0.2.3',   'overwrite.cli.url' => 'https://cloud.stefplace.ca/',   'overwritehost' => 'cloud.stefplace.ca',   'overwriteprotocol' => 'https',   'dbname' => 'nextcloud',   'dbhost' => '10.10.10.10:3306',   'dbport' => '',   'dbtableprefix' => 'oc',   'mysql.utf8mb4' => true,   'dbuser' => 'nextcloud',   'dbpassword' => '*',   'installed' => true,   'mail_smtpmode' => 'smtp',   'mail_sendmailmode' => 'pipe',   'mail_from_address' => 'stephane.jacob',   'mail_domain' => 'outlook.com',   'mail_smtphost' => 'smtp-mail.outlook.com',   'mail_smtpport' => '587',   'mail_smtpsecure' => 'tls',   'mail_smtpauth' => 1,   'mail_smtpname' => @.*',   'mail_smtppassword' => '**',   'maintenance' => false,   'mail_smtpauthtype' => 'LOGIN',

Stephane Jacob @.***

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On Thursday, November 30th, 2023 at 14:24, Eric Nemchik @.***> wrote:

Can you post the contents of your config.php here? Sanitize any sensitive info like passwords or salts.

— Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you authored the thread.[https://mail.proton.me/api/core/v4/images?Url=https%3A%2F%2Fgithub.com%2Fnotifications%2Fbeacon%2FAP7ZLVQDYJV33MQLOEV7SNLYHDMPRA5CNFSM6AAAAABAAD3XVKWGG33NNVSW45C7OR4XAZNMJFZXG5LFINXW23LFNZ2KUY3PNVWWK3TUL5UWJTTNK3WGK.gif&DryRun=0&UID=u7lul5on7e3iru66q276lbi6sgf6qtwx]

nemchik commented 7 months ago

Can you try to reset the file permissions?

From the unRAID terminal you should be able to run

chown -R 99:100 /mnt/user/appdata/nextcloud

(Pretty sure that's the right path, but you should confirm on your end before running)

Then restart the container and rerun the updater command

stephanej30 commented 7 months ago

ok, now that fix the access error.  but i have a new error now it's telling me i am trying to downgrade. i the container setting i did put: lscr.io/linuxserver/nextcloud:version-26.0.2

[✘] Extracting failedDownloaded version is lower than installed version

Update failed. To resume or retry just execute the updater again.

@.***:~# sudo docker exec -it nextcloud updater.phar Nextcloud Updater - version: v26.0.0beta2-9-g64e2e4c dirty

Current version is 26.0.2.

Update to Nextcloud 25.0.13 available. (channel: "stable") Following file will be downloaded automatically: https://download.nextcloud.com/server/releases/nextcloud-25.0.13.zip Open changelog ↗

Stephane Jacob @.***

Sent with Proton Mail secure email.

On Thursday, November 30th, 2023 at 18:19, Eric Nemchik @.***> wrote:

Can you try to reset the file permissions?

From the unRAID terminal you should be able to run

chown -R 99:100 /mnt/user/appdata/nextcloud

(Pretty sure that's the right path, but you should confirm on your end before running)

Then restart the container and rerun the updater command

— Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you authored the thread.[https://mail.proton.me/api/core/v4/images?Url=https%3A%2F%2Fgithub.com%2Fnotifications%2Fbeacon%2FAP7ZLVTUED6XZT5BWVFSSRDYHEIARA5CNFSM6AAAAABAAD3XVKWGG33NNVSW45C7OR4XAZNMJFZXG5LFINXW23LFNZ2KUY3PNVWWK3TUL5UWJTTNLN77E.gif&DryRun=0&UID=u7lul5on7e3iru66q276lbi6sgf6qtwx]

nemchik commented 7 months ago

Edit the version in your config.php to 25.0.0.0 and try again

stephanej30 commented 7 months ago

i did change the version in config.php but i got the same issue. i edited /config/www/nextcloud/version.php and put 25.0.0.0. Finally it did work. i had to change the source to lscr.io/linuxserver/nextcloud:26.0.2-ls245 and this fix the PHP error. now i have this error.

[✔] Replace entry points [ ] Delete old files ...PHP Warning: rmdir(/config/www/nextcloud/updater/../core/fonts): Directory not empty in phar:///config/www/nextcloud/updater/updater.phar/lib/Updater.php on line 891 [✘] Delete old files failed Could not rmdir: /config/www/nextcloud/updater/../core/fonts

i run it again and now i have this error.

[✘] Delete old files failed core/shipped.json is not available

i change the source back to: lscr.io/linuxserver/nextcloud:version-26.0.2

same.

extcloud Updater - version: v25.0.11-5-g06c1bad

Current version is 25.0.13.

Update to Nextcloud 26.0.9 available. (channel: "stable") Following file will be downloaded automatically: https://download.nextcloud.com/server/releases/nextcloud-26.0.9.zip Open changelog ↗

[✔] Check for expected files [✔] Check for write permissions [✔] Create backup [✔] Downloading [✔] Verify integrity [✔] Extracting [✔] Enable maintenance mode [✔] Replace entry points [✘] Delete old files failed core/shipped.json is not available

stephanej30 commented 7 months ago

OK. it's working now.

with the doc: Notification: Changes to our Nextcloud image and your guidance and trying a few thing it's working now. i was stuck in maintenance mode, turne it of et voila.

thanks for your help. i know it was painful but my server is back online.