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linuxserver / docker-plex

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Plex claim not working when server auth revoked #328

Closed slink42 closed 1 year ago

slink42 commented 2 years ago

https://github.com/linuxserver/docker-plex/blob/36b5837ed9449529ed9cb784c2efd189a6127ac5/root/etc/cont-init.d/45-plex-claim#L3 Should also check if PlexOnlineToken="" exists in Preferences.xml and run claim again if it does

oarriet commented 2 years ago

I think I am getting this problem too after resetting my password according to the data breach email I got.

FYI: I did reset my password and then clicked on "Sign out connected devices after password change.". After that I got a new Plex Claim and I am not able to see my server anymore.

s6-rc: info: service s6rc-oneshot-runner: starting
s6-rc: info: service s6rc-oneshot-runner successfully started
s6-rc: info: service fix-attrs: starting
s6-rc: info: service 00-legacy: starting
s6-rc: info: service 00-legacy successfully started
s6-rc: info: service fix-attrs successfully started
s6-rc: info: service legacy-cont-init: starting
cont-init: info: running /etc/cont-init.d/01-envfile
cont-init: info: /etc/cont-init.d/01-envfile exited 0
cont-init: info: running /etc/cont-init.d/01-migrations
[migrations] started
[migrations] no migrations found
cont-init: info: /etc/cont-init.d/01-migrations exited 0
cont-init: info: running /etc/cont-init.d/02-tamper-check
cont-init: info: /etc/cont-init.d/02-tamper-check exited 0
cont-init: info: running /etc/cont-init.d/10-adduser

-------------------------------------
          _         ()
         | |  ___   _    __
         | | / __| | |  /  \
         | | \__ \ | | | () |
         |_| |___/ |_|  \__/

Brought to you by linuxserver.io
-------------------------------------

To support LSIO projects visit:
https://www.linuxserver.io/donate/
-------------------------------------
GID/UID
-------------------------------------

User uid:    1000
User gid:    1000
-------------------------------------

cont-init: info: /etc/cont-init.d/10-adduser exited 0
cont-init: info: running /etc/cont-init.d/40-chown-files
cont-init: info: /etc/cont-init.d/40-chown-files exited 0
cont-init: info: running /etc/cont-init.d/45-plex-claim
cont-init: info: /etc/cont-init.d/45-plex-claim exited 0
cont-init: info: running /etc/cont-init.d/50-gid-video
cont-init: info: /etc/cont-init.d/50-gid-video exited 0
cont-init: info: running /etc/cont-init.d/60-plex-update
Docker is used for versioning skip update check
cont-init: info: /etc/cont-init.d/60-plex-update exited 0
cont-init: info: running /etc/cont-init.d/90-custom-folders
cont-init: info: /etc/cont-init.d/90-custom-folders exited 0
cont-init: info: running /etc/cont-init.d/99-custom-scripts
[custom-init] no custom files found exiting...
cont-init: info: /etc/cont-init.d/99-custom-scripts exited 0
s6-rc: info: service legacy-cont-init successfully started
s6-rc: info: service init-mods: starting
s6-rc: info: service init-mods successfully started
s6-rc: info: service init-mods-package-install: starting
s6-rc: info: service init-mods-package-install successfully started
s6-rc: info: service init-mods-end: starting
s6-rc: info: service init-mods-end successfully started
s6-rc: info: service init-services: starting
s6-rc: info: service init-services successfully started
s6-rc: info: service legacy-services: starting
services-up: info: copying legacy longrun plex (no readiness notification)
s6-rc: info: service legacy-services successfully started
s6-rc: info: service 99-ci-service-check: starting
[ls.io-init] done.
s6-rc: info: service 99-ci-service-check successfully started
Starting Plex Media Server.
Critical: libusb_init failed
scottcuellar commented 2 years ago

I have the exact same issue.

Starting Plex Media Server. Critical: libusb_init failed

Spartanaco commented 2 years ago

I had the same issue for the same reason, ended up adding the PLEX_CLAIM environment variable after I removed the PlexOnlineHome, PlexOnlineMail, PlexOnlineToken, PlexOnlineUsername settings entirely from my Preferences.xml to have it reclaimed successfully.

The README.md shows how to get the claim token from plex.tv

Once you see the PlexOnlineHome, PlexOnlineMail, PlexOnlineToken, PlexOnlineUsername values set in your Preferences.xml as shown here: https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/ it should be safe to remove that environment variable and restart.

That's how I got my PlexMediaServer back online after the forced log out.

Jafner commented 2 years ago

I also struggled with this. Per @Spartanaco's suggestion, I took the following steps:

  1. Manually edit /config/Library/Application Support/Plex Media Server/Preferences.xml to remove the PlexOnlineHome, PlexOnlineMail, PlexOnlineToken, PlexOnlineUsername
  2. Get a new claim token from https://www.plex.tv/claim and pass it to the container as the PLEX_CLAIM container environment variable.
  3. Online the container with (in my case) docker-compose up -d --force-recreate

After these steps, my logs look like this: 

s6-rc: info: service s6rc-oneshot-runner: starting
s6-rc: info: service s6rc-oneshot-runner successfully started
s6-rc: info: service fix-attrs: starting
s6-rc: info: service 00-legacy: starting
s6-rc: info: service 00-legacy successfully started
s6-rc: info: service fix-attrs successfully started
s6-rc: info: service legacy-cont-init: starting
cont-init: info: running /etc/cont-init.d/01-envfile
cont-init: info: /etc/cont-init.d/01-envfile exited 0
cont-init: info: running /etc/cont-init.d/01-migrations
[migrations] started
[migrations] no migrations found
cont-init: info: /etc/cont-init.d/01-migrations exited 0
cont-init: info: running /etc/cont-init.d/02-tamper-check
cont-init: info: /etc/cont-init.d/02-tamper-check exited 0
cont-init: info: running /etc/cont-init.d/10-adduser

-------------------------------------
          _         ()
         | |  ___   _    __
         | | / __| | |  /  \
         | | \__ \ | | | () |
         |_| |___/ |_|  \__/

Brought to you by linuxserver.io
-------------------------------------

To support LSIO projects visit:
https://www.linuxserver.io/donate/
-------------------------------------
GID/UID
-------------------------------------

User uid:    1000
User gid:    1000
-------------------------------------

cont-init: info: /etc/cont-init.d/10-adduser exited 0
cont-init: info: running /etc/cont-init.d/40-chown-files
cont-init: info: /etc/cont-init.d/40-chown-files exited 0
cont-init: info: running /etc/cont-init.d/45-plex-claim
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
100  9122    0  9122    0     0   6643      0 --:--:--  0:00:01 --:--:--  6639
Server claimed successfully, navigate to http://serverip:32400/web to complete plex setup.
cont-init: info: /etc/cont-init.d/45-plex-claim exited 0
cont-init: info: running /etc/cont-init.d/50-gid-video
cont-init: info: /etc/cont-init.d/50-gid-video exited 0
cont-init: info: running /etc/cont-init.d/60-plex-update
Atempting to upgrade to: 1.28.2.6106-44a5bbd28
2022-08-25 19:03:07 URL:https://downloads.plex.tv/plex-media-server-new/1.28.2.6106-44a5bbd28/debian/plexmediaserver_1.28.2.6106-44a5bbd28_amd64.deb [84485098/84485098] -> "/tmp/plexmediaserver_1.28.2.6106-44a5bbd28_amd64.deb" [1]
(Reading database ... 10390 files and directories currently installed.)
Preparing to unpack .../plexmediaserver_1.28.2.6106-44a5bbd28_amd64.deb ...
PlexMediaServer install: Pre-installation Validation.
PlexMediaServer install: Custom environment detected.  Skipping preinstallation validation.
Unpacking plexmediaserver (1.28.2.6106-44a5bbd28) over (1.28.1.6104-788f82488) ...
Setting up plexmediaserver (1.28.2.6106-44a5bbd28) ...
PlexMediaServer install: Custom environment detected.  Skipping postinstallation tasks. Continuing.
cont-init: info: /etc/cont-init.d/60-plex-update exited 0
cont-init: info: running /etc/cont-init.d/90-custom-folders
cont-init: info: /etc/cont-init.d/90-custom-folders exited 0
cont-init: info: running /etc/cont-init.d/99-custom-scripts
[custom-init] no custom files found exiting...
cont-init: info: /etc/cont-init.d/99-custom-scripts exited 0
s6-rc: info: service legacy-cont-init successfully started
s6-rc: info: service init-mods: starting
s6-rc: info: service init-mods successfully started
s6-rc: info: service init-mods-package-install: starting
s6-rc: info: service init-mods-package-install successfully started
s6-rc: info: service init-mods-end: starting
s6-rc: info: service init-mods-end successfully started
s6-rc: info: service init-services: starting
s6-rc: info: service init-services successfully started
s6-rc: info: service legacy-services: starting
services-up: info: copying legacy longrun plex (no readiness notification)
s6-rc: info: service legacy-services successfully started
s6-rc: info: service 99-ci-service-check: starting
[ls.io-init] done.
s6-rc: info: service 99-ci-service-check successfully started
Starting Plex Media Server.
Critical: libusb_init failed

After this I was able to log into the server (at my reverse proxy address plex.mydomain.com. I did not need to use http://:32400/web) and authenticate. All is well once again.

TimQuelch commented 2 years ago

This is a similar issue to https://github.com/linuxserver/docker-plex/issues/282

slink42 commented 2 years ago

Suggested change for docker-plex/root/etc/cont-init.d/45-plex-claim Line 3 in 36b5837

if [ -z "$PLEX_CLAIM" ] || ( grep -qs "PlexOnlineToken" "/config/Library/Application Support/Plex Media Server/Preferences.xml" && \ ! grep -qs 'PlexOnlineToken=""' "/config/Library/Application Support/Plex Media Server/Preferences.xml" ); then exit 0 fi

github-actions[bot] commented 2 years ago

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

github-actions[bot] commented 1 year ago

This issue is locked due to inactivity