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linuxwacom / input-wacom

Linux kernel driver for Wacom devices
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Unknown device_type for 'Wacom Co.,Ltd. Wacom One pen display 11.6"' #393

Closed twrightsman closed 11 months ago

twrightsman commented 11 months ago

I attempted to use a Wacom One 12 tablet with my computer but got the following error:

16:59:13 kernel: usb 1-8: new high-speed USB device number 3 using xhci_hcd
16:59:13 kernel: usb 1-8: New USB device found, idVendor=056a, idProduct=03cd, bcdDevice= 1.82
16:59:13 kernel: usb 1-8: New USB device strings: Mfr=1, Product=2, SerialNumber=0
16:59:13 kernel: usb 1-8: Product: WACOM One 12 HUB
16:59:13 kernel: usb 1-8: Manufacturer: WACOM  Co.,Ltd.
16:59:13 kernel: hub 1-8:1.0: USB hub found
16:59:13 kernel: hub 1-8:1.0: 3 ports detected
16:59:13 kernel: usb 1-8.3: new full-speed USB device number 4 using xhci_hcd
16:59:13 kernel: usb 1-8.3: New USB device found, idVendor=056a, idProduct=03cf, bcdDevice= 0.05
16:59:13 kernel: usb 1-8.3: New USB device strings: Mfr=1, Product=2, SerialNumber=0
16:59:13 kernel: usb 1-8.3: Product: Wacom Billboard
16:59:13 kernel: usb 1-8.3: Manufacturer: Wacom Co.,Ltd.
16:59:13 kernel: hid-generic 0003:056A:03CF.0002: hiddev0,hidraw1: USB HID v1.10 Device [Wacom Co.,Ltd. Wacom Billboard] on usb-0000:00:14.0-8.3/input0
16:59:13 kernel: usbcore: registered new interface driver usbhid
16:59:13 kernel: usbhid: USB HID core driver
16:59:13 kernel: wacom 0003:056A:03CF.0002: Unknown device_type for 'Wacom Co.,Ltd. Wacom Billboard'. Ignoring.
16:59:14 kernel: usb 1-8.2: new full-speed USB device number 5 using xhci_hcd
16:59:14 kernel: usb 1-8.2: New USB device found, idVendor=056a, idProduct=03ce, bcdDevice= 1.01
16:59:14 kernel: usb 1-8.2: New USB device strings: Mfr=1, Product=2, SerialNumber=3
16:59:14 kernel: usb 1-8.2: Product: Wacom One pen display 11.6"
16:59:14 kernel: usb 1-8.2: Manufacturer: Wacom Co.,Ltd.
16:59:14 kernel: usb 1-8.2: SerialNumber: <redacted>
16:59:14 kernel: input: Wacom One pen display 11.6" Pen as /devices/pci0000:00/0000:00:14.0/usb1/1-8/1-8.2/1-8.2:1.0/0003:056A:03CE.0003/input/input24
16:59:14 kernel: wacom 0003:056A:03CE.0003: hidraw1: USB HID v1.10 Device [Wacom Co.,Ltd. Wacom One pen display 11.6"] on usb-0000:00:14.0-8.2/input0
16:59:14 kernel: wacom 0003:056A:03CE.0004: Unknown device_type for 'Wacom Co.,Ltd. Wacom One pen display 11.6"'. Ignoring.
16:59:14 kernel: wacom 0003:056A:03CE.0005: Unknown device_type for 'Wacom Co.,Ltd. Wacom One pen display 11.6"'. Ignoring.

I built and installed input-wacom v1.1.0 and can confirm that it is loaded:

$ grep "" /sys/module/wacom*/version
v2.00-input-wacom
twrightsman commented 11 months ago

Hmm, after glancing at the wiki, it appears this newer revision of the Wacom One tablet is not supported yet?

I can't even find any patches to mainline Linux adding support.

Pinglinux commented 11 months ago

The device works out of box if your running on a kernel 4.12 or later. If you built the driver from input-wacom, it should work even if you run on a kernel older than 4.12.

I am on Fedora 38 (Linux fedora 6.5.5-200.fc38.x86_64). I didn't install the driver from input-wacom. My pen worked when I connected to the system. I see a few "Unknown device_type" too. That's fine since they are non-input USB ports.

[ 4705.820752] usb 1-5.2: Product: DTC121 [ 4705.820756] usb 1-5.2: Manufacturer: Wacom Co.,Ltd. [ 4705.820795] usb 1-5.2: SerialNumber: 3AHS1E2000020 [ 4705.838558] input: Wacom DTC121 Pen as /devices/pci0000:00/0000:00:14.0/usb1/1-5/1-5.2/1-5.2:1.0/0003:056A:03ED.0008/input/input41 [ 4705.839183] wacom 0003:056A:03ED.0008: hidraw2: USB HID v1.10 Device [Wacom Co.,Ltd. DTC121] on usb-0000:00:14.0-5.2/input0 [ 4705.840562] wacom 0003:056A:03ED.0009: Unknown device_type for 'Wacom Co.,Ltd. DTC121'. Ignoring. [ 4705.841921] wacom 0003:056A:03ED.000A: Unknown device_type for 'Wacom Co.,Ltd. DTC121'. Ignoring.

What bothers me is that it seems hid-generic driver grabbed the device first. Can you do the following steps and post the output from your dmesg?

$ sudo rmmod wacom $ sudo modprobe wacom

twrightsman commented 11 months ago

After reading your comment I went ahead and tried the pen and to my surprise the mouse cursor moved on my laptop screen, though the Wacom's display remained black.

I am running Debian 12/Bookworm (Linux 6.1.0-12-amd64 #1 SMP PREEMPT_DYNAMIC Debian 6.1.52-1 (2023-09-07) x86_64 GNU/Linux).

Here is the journalctl output after running the commands you asked for:

Sep 27 19:58:00  sudo[44609]: twrightsman : TTY=pts/4 ; PWD=/home/twrightsman ; USER=root ; COMMAND=/usr/sbin/rmmod wacom
Sep 27 19:58:00  sudo[44609]: pam_unix(sudo:session): session opened for user root(uid=0) by (uid=1000)
Sep 27 19:58:00  kernel: hid-generic 0003:056A:03CF.0007: hiddev0,hidraw1: USB HID v1.10 Device [Wacom Co.,Ltd. Wacom Billboard] on usb-0000:00:14.0-8.3/input0
Sep 27 19:58:00  kernel: input: Wacom Co.,Ltd. Wacom One pen display 11.6" System Control as /devices/pci0000:00/0000:00:14.0/usb1/1-8/1-8.2/1-8.2:1.0/0003:056A:03CE.0008/input/input59
Sep 27 19:58:00  kernel: input: Wacom Co.,Ltd. Wacom One pen display 11.6" Stylus as /devices/pci0000:00/0000:00:14.0/usb1/1-8/1-8.2/1-8.2:1.0/0003:056A:03CE.0008/input/input60
Sep 27 19:58:00  kernel: input: Wacom Co.,Ltd. Wacom One pen display 11.6" as /devices/pci0000:00/0000:00:14.0/usb1/1-8/1-8.2/1-8.2:1.0/0003:056A:03CE.0008/input/input61
Sep 27 19:58:00  kernel: hid-generic 0003:056A:03CE.0008: input,hiddev1,hidraw2: USB HID v1.10 Device [Wacom Co.,Ltd. Wacom One pen display 11.6"] on usb-0000:00:14.0-8.2/input0
Sep 27 19:58:00  kernel: input: Wacom Co.,Ltd. Wacom One pen display 11.6" as /devices/pci0000:00/0000:00:14.0/usb1/1-8/1-8.2/1-8.2:1.2/0003:056A:03CE.0009/input/input62
Sep 27 19:58:00  kernel: hid-generic 0003:056A:03CE.0009: input,hidraw3: USB HID v1.10 Mouse [Wacom Co.,Ltd. Wacom One pen display 11.6"] on usb-0000:00:14.0-8.2/input2
Sep 27 19:58:00  kernel: hid-generic 0003:056A:03CE.000A: hiddev2,hidraw4: USB HID v1.10 Device [Wacom Co.,Ltd. Wacom One pen display 11.6"] on usb-0000:00:14.0-8.2/input3
Sep 27 19:58:00  sudo[44609]: pam_unix(sudo:session): session closed for user root
Sep 27 19:58:01  systemd-logind[892]: Watching system buttons on /dev/input/event17 (Wacom Co.,Ltd. Wacom One pen display 11.6" System Control)
Sep 27 19:58:05  sudo[44676]: twrightsman : TTY=pts/4 ; PWD=/home/twrightsman ; USER=root ; COMMAND=/usr/sbin/modprobe wacom
Sep 27 19:58:05  sudo[44676]: pam_unix(sudo:session): session opened for user root(uid=0) by (uid=1000)
Sep 27 19:58:05  kernel: wacom 0003:056A:03CF.0007: Unknown device_type for 'Wacom Co.,Ltd. Wacom Billboard'. Ignoring.
Sep 27 19:58:06  kernel: input: Wacom One pen display 11.6" Pen as /devices/pci0000:00/0000:00:14.0/usb1/1-8/1-8.2/1-8.2:1.0/0003:056A:03CE.0008/input/input66
Sep 27 19:58:06  kernel: wacom 0003:056A:03CE.0008: hidraw1: USB HID v1.10 Device [Wacom Co.,Ltd. Wacom One pen display 11.6"] on usb-0000:00:14.0-8.2/input0
Sep 27 19:58:06  kernel: wacom 0003:056A:03CE.0009: Unknown device_type for 'Wacom Co.,Ltd. Wacom One pen display 11.6"'. Ignoring.
Sep 27 19:58:06  kernel: wacom 0003:056A:03CE.000A: Unknown device_type for 'Wacom Co.,Ltd. Wacom One pen display 11.6"'. Ignoring.
Sep 27 19:58:06  sudo[44676]: pam_unix(sudo:session): session closed for user root
Pinglinux commented 11 months ago

Good to know that the pen moved your cursor. It means Wacom driver worked. If the tablet's screen was dark, it is most likely a power cable or power supply issue. Which cable are you using to power the tablet? Please try both cables to see if it makes a difference.

twrightsman commented 11 months ago

I purchased a Thunderbolt cable today and can confirm the cable was indeed the issue... I do not have the official Wacom cable. Thank you for your help!