35249623: Certain photos vanish silently when imported into iCloud Photo Library

openradar-mirror commented 6 years ago

Description

Summary: Certain photos vanish whenever I import them into my iCloud Photo Library. Some things are consistent:

This only ever happens with photos exported from VSCO Cam
It doesn't happen with all photos
When it has started happening with a specific photo, it will happen every time on that photo, whether it is re-exported from VSCO, or exported before it vanishes and then re-imported via another method.
Clearing the photo's metadata stops it from vanishing.
It seems to disappear once it syncs to my Mac, or if imported on the Mac's copy of the Photos library.
It does not disappear when imported to newly-created local library.
It does disappear when imported into a new instantiation of my iCloud library on macOS.

Steps to Reproduce:

Try to import one of the problematic images.

Expected Results:

Photo is in my iCloud Photo Library

Actual Results:

Photo appears in library briefly, but then soon vanishes, and cannot be found anywhere.

Version/Build:

Photos Version 3.0 (3231.11.210) – macOS 10.13.1 Beta (17B46a)
Photos on iOS 11.1 Beta 3
The library is also synced to a version of Photos 2.0 on macOS 11.12.
This problem has been occurring for a number of months, with occasional exports from VSCO.
Product Version: Created: 2017-10-30T15:15:10.769550 Originated: 2017-10-30T00:00:00 Open Radar Link: http://www.openradar.me/35249623

scottsil commented 6 years ago

I have this same issue too. Very frustrating.

arenavsore commented 5 years ago

Same issue. Anybody found a solution/workaround?

b-charles75 commented 5 years ago

Same issue for me.

arenavsore commented 5 years ago

I’ve contacted the vsco support. “We have found that this issue happens when you use the Import to VSCO extension. If you import your image using the "+" in the Studio, you will not experience this issue.”

This solved my issue. Hope for an app update in order to use the export function in iOS Photos app.

b-charles75 commented 5 years ago

Thanks @arenavsore ! Work great. Hope the extension rework in a future update.

lionheart / openradar-mirror

35249623: Certain photos vanish silently when imported into iCloud Photo Library #18780

Description