36935108: Apple Configurator 2 unable to activate iOS 9.3.5 devices

[openradar-mirror]

Description

Summary: Apple Configurator 2.5 through 2.7 Beta is unable to Prepare or otherwise activate iPod Touch 5th Generation and other devices using iOS 9.3.5

Steps to Reproduce: Reset iPod Touch 5th Generation to factory state running iOS 9.3.5 Connect iPod Touch to Mac with Apple Configurator 2.5+ and Automation Tools Run cfgutil activate in Terminal

Expected Results: Successful activation

Actual Results: Step 1 of 2: Downloading activation record for device [1/2] [****] 100% cfgutil: error: Failed to create activation request. (Domain: com.apple.MobileActivation.ErrorDomain Code: -2)

Version/Build: macOS 10.12.6 Apple Configurator 2.5/2.6/2.7

Configuration:

Reproducible on multiple computers with multiple iOS devices that have a max version of 9.3.5. Manual activation on the device works, only when using cfgutil or the Apple Configurator GUI does the error occur.

- Product Version: 2.7 Created: 2018-01-27T04:21:43.068760 Originated: 2018-01-26T00:00:00 Open Radar Link: http://www.openradar.me/36935108

[openradar-mirror]

Modified: 2018-01-30T14:24:41.873040

[openradar-mirror]

Modified: 2018-01-30T14:24:41.873040

[openradar-mirror]

Modified: 2018-01-30T14:24:41.873040