password reset emails are not sent

liqd / aula

An online platform for political participation in schools in Germany (not in active development)

https://liqd.net

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password reset emails are not sent #988

Closed fisx closed 8 years ago

fisx commented 8 years ago

i have a user with a registered email address, and am not logged in. i click on 'send password reset token' and enter my email address and submit the form.

expected:

log file shows that an email is sent.
i receive an email.

actual behavior:

neither.

fisx commented 8 years ago

(observed on demo1.aula.de, which is currently set to my email. also observed on other production machines.)

fisx commented 8 years ago

correction: email is sent! no log file entry, but that may be desired behavior.

so this is probably gmail having a picky spam filter. :-(

not sure where to take this from here...

andorp commented 8 years ago

Sending emails should be logged in my opinion, it is a useful information for debugging.

fisx commented 8 years ago

We could always look into /var/log/mail.info, though.

fisx commented 8 years ago

ok, i'm closing this:

logging is covered by postfix
emails (password reset emails in particular) have been received by other addresses
user has been asked to check spam folder(s) and wait a few hours

if this remains an issue it's not one of the aula code base, but of negotiating spam detection between aula postfix and gmail.

andorp commented 8 years ago

We could always look into /var/log/mail.info, though.

Good enough