Enhancement (Meta): Adjust our support strategies for companies

[JacobCoffee]

Summary

Clarify, and add (via Polar.sh w/ @birkjernstrom's 2024 work planed) support tiers that can support scenarios where regulation, security, or other factors require an official support plan:

We are XYZ company and are putting in a new policy that we can't use any open source that can't be supported under some kind of support contract. To continue using Litestar we need to be able to have this support level.

Basic Example

Some other examples from FOSS work:

• MkDocs Material (sponsorware) https://squidfunk.github.io/mkdocs-material/
  • https://squidfunk.github.io/mkdocs-material/insiders/
• Authlib (The license here is confusing, and prohibitive.. ours would remain MIT but just noting that they have a corporate-level support tier.)
  • https://authlib.org/plans
• https://github.com/sponsors/tiangolo has business/support tiers
• Ghost has some benefit-enabled tiers: https://github.com/sponsors/TryGhost

Drawbacks and Impact

No response

Unresolved questions

How do we price this? How do we support this? Some examples in [Basic Example] above

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[JacobCoffee]

Hi @litestar-org/members and @litestar-org/maintainers. I would like to hash this out and see where we end up 😄

[JacobCoffee]

For me, I am not certain that we would ever be required to provide official SLAs. I think the generic wording around "best effort" would be sufficient, so long as we guarantee "best effort" or some similar type of support in the form of engineering hours spent when/if assistance is needed.

There is also some consideration needed around wording to protect us from abuse of this type of support. I might be wrong in thinking this could be defined as a support contract though... maybe SLAs are a requirement.