Open JacobCoffee opened 10 months ago
Hi @litestar-org/members and @litestar-org/maintainers. I would like to hash this out and see where we end up 😄
For me, I am not certain that we would ever be required to provide official SLAs. I think the generic wording around "best effort" would be sufficient, so long as we guarantee "best effort" or some similar type of support in the form of engineering hours spent when/if assistance is needed.
There is also some consideration needed around wording to protect us from abuse of this type of support. I might be wrong in thinking this could be defined as a support contract though... maybe SLAs are a requirement.
Summary
Clarify, and add (via Polar.sh w/ @birkjernstrom's 2024 work planed) support tiers that can support scenarios where regulation, security, or other factors require an official support plan:
Basic Example
Some other examples from FOSS work:
Drawbacks and Impact
No response
Unresolved questions
How do we price this? How do we support this? Some examples in [Basic Example] above