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lithnet / access-manager

Access Manager provides web-based access to local admin (LAPS) passwords, BitLocker recovery keys, and just-in-time administrative access to Windows computers in a modern, secure, and user-friendly way.
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Can't start service again #192

Closed ghost closed 1 year ago

ghost commented 1 year ago

Hello,

Lithnet Access Manager Service stopped by itslef. And we are unable to start it again. The service run under a managed service account.

System.Security.Authentication.AuthenticationException: The user name or password is incorrect. ---> System.Runtime.InteropServices.COMException (0x8007052E): The user name or password is incorrect. at System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail) at System.DirectoryServices.PropertyValueCollection.PopulateList() at System.DirectoryServices.PropertyValueCollection..ctor(DirectoryEntry entry, String propertyName) at System.DirectoryServices.PropertyCollection.get_Item(String propertyName) at System.DirectoryServices.ActiveDirectory.PropertyManager.GetPropertyValue(DirectoryContext context, DirectoryEntry directoryEntry, String propertyName) --- End of inner exception stack trace --- at System.DirectoryServices.ActiveDirectory.PropertyManager.GetPropertyValue(DirectoryContext context, DirectoryEntry directoryEntry, String propertyName) at System.DirectoryServices.ActiveDirectory.Domain.GetDomain(DirectoryContext context) at Lithnet.AccessManager.DiscoveryServices.FindDcAndExecuteWithRetry[T](Func`2 action) in D:\dev\git\lithnet\access-manager\src\Lithnet.AccessManager\Lithnet.AccessManager\ActiveDirectory\DiscoveryServices.cs:line 44 at Lithnet.AccessManager.ActiveDirectory.GetDirectoryEntry(String nameToFind, DsNameFormat nameFormat) in D:\dev\git\lithnet\access-manager\src\Lithnet.AccessManager\Lithnet.AccessManager\ActiveDirectory\ActiveDirectory.cs:line 642 at Lithnet.AccessManager.ActiveDirectory.GetDirectoryEntry(SecurityIdentifier nameToFind) in D:\dev\git\lithnet\access-manager\src\Lithnet.AccessManager\Lithnet.AccessManager\ActiveDirectory\ActiveDirectory.cs:line 657 at Lithnet.AccessManager.ActiveDirectory.FindUserInGc(String objectName) in D:\dev\git\lithnet\access-manager\src\Lithnet.AccessManager\Lithnet.AccessManager\ActiveDirectory\ActiveDirectory.cs:line 490 at Lithnet.AccessManager.ActiveDirectory.GetUser(String name) in D:\dev\git\lithnet\access-manager\src\Lithnet.AccessManager\Lithnet.AccessManager\ActiveDirectory\ActiveDirectory.cs:line 54 at Lithnet.AccessManager.Service.AppSettings.HttpContextAuthenticationProvider.GetLoggedInUser() in D:\dev\git\lithnet\access-manager\src\Lithnet.AccessManager\Lithnet.AccessManager.Service\Authentication\HttpContextAuthenticationProvider.cs:line 44 at Lithnet.AccessManager.Service.Controllers.ComputerController.TryGetUser(IUser& user, IActionResult& failure) in D:\dev\git\lithnet\access-manager\src\Lithnet.AccessManager\Lithnet.AccessManager.Service\Controllers\ComputerController.cs:line 592

I tried to specify a standard user account with a password but still have the same issue.

Can you help us ?

Kind regard,

ghost commented 1 year ago

Sorry, just found this KB : https://docs.lithnet.io/ams/help-and-support/support-articles/kb000005