Unable to join meeting.

[GoogleCodeExporter]

I have bigbluebutton server. 
Specs is: 5gig ram, dual core on a cloud vps setup.
And running the latest bigbluebutton. 0.81rc.

I used bigbluebutton as an Activity module in my Moodle.
Sometimes when i open it to connect to my vps server, there is an error 
that says:

"Unable to join meeting. Please check the url of the BigBlueButton Server AND 
check to see if the BigBlueButton server is running".

According to support rep of my hosting company, the server is running fine.

What's happening here? I can't seem to connect sometimes.

Original issue reported on code.google.com by jm.030...@gmail.com on 27 Sep 2013 at 3:11

[GoogleCodeExporter]

Hi JM,

At the moment, it's not clear whether you have found a bug in BigBlueButton (in 
which case we'll open an issue), a bug in the Moodle plugin (in which case 
we'll open an issue in the moodle tracker), or there is an issue with your 
configuration setup.  

Please post your issue to bigbluebutton-setup

  http://groups.google.com/group/bigbluebutton-setup/topics?gvc=2

I emphasize the importance of posting details to help others reproduce your 
issue; otherwise, it will be hard to reproduce and determine if it's a bug or 
configuration issue.

Original comment by ffdixon@gmail.com on 27 Sep 2013 at 10:59

• Changed state: WontFix

[GoogleCodeExporter]

Hi. The problem seems not in my configuration. I can connect to bigbluebutton 
server every now and then. Everything works fine, but sometimes I got this 
error pops up. And all the clients connected to bigbluebutton from moodle got 
terminated instantly when this error shows.
And when I checked moodle and bigbluebutton, both servers are online.

Original comment by jm.030...@gmail.com on 30 Sep 2013 at 2:04

[GoogleCodeExporter]

> Unable to join meeting. Please check the url of the BigBlueButton Server AND 
check to see if the BigBlueButton server is running

This error would occur when the Moodle server (running the BigBlueButtonBN 
integration) is unable to connect to your BigBlueButton server.

When the connection fails, BigBlueButtonBN returns the above error.

> And all the clients connected to bigbluebutton from moodle got terminated 
instantly when this error shows.

Once a client has connected to BigBlueButton, it is no longer talking with the 
BigBlueButtonBN integration; rather, it's connected directly to BigBlueButton.

If all the clients disconnect, it's because the network access to the 
BigBlueButton server dropped.  Somewhere between each client and the 
BigBlueButton server -- either the firewall (if they are all behind the same 
firewall) or the network connectivity between you and the BigBlueButton server, 
or the BigBlueButton's server network connect -- has dropped.

Check you network.  I would recommend running a program to ping your 
BigBlueButton server every second and see if it's unable to reach the 
BigBlueButton server at any time.

Original comment by ffdixon@gmail.com on 1 Oct 2013 at 5:19