Closed GoogleCodeExporter closed 9 years ago
Following your FAQ about slices never finish converting, I tried to restart
Tomcat6 and Red5 services, but I still have the same issue
Original comment by chris....@gmail.com
on 19 May 2011 at 3:56
I read that the issue might be caused by a lack of RAM. So I asked my hosting
provider to raise my RAM above 2 gigs. Here my new bbb-conf -c output
==========BEGIN OUTPUT===========================
root@mus:~# bbb-conf -c
BigBlueButton Server 0.71a
Kernel version: 2.6.18-028stab089.1
Distribution: Ubuntu 10.04.2 LTS (64-bit)
Memory: 2304 MB
/var/www/bigbluebutton/client/conf/config.xml
Port test (tunnel): 184.172.163.110
Red5: 184.172.163.110
/etc/nginx/sites-available/bigbluebutton
server name: 184.172.163.110
port: 80
bbb-client dir: /var/www/bigbluebutton
/var/lib/tomcat6/webapps/bigbluebutton/WEB-INF/classes/bigbluebutton.properties
(bbb-web)
bbb-web host: 184.172.163.110
/var/lib/tomcat6/webapps/bigbluebutton/demo/bbb_api_conf.jsp (API demos)
bbb-web-api host: 184.172.163.110
/usr/share/red5/webapps/bigbluebutton/WEB-INF/red5-web.xml
voice conference: FreeSWITCH
** Potential problems described below **
=============END OUTPUT====================
But still no luck :( same issue :( Help please
Original comment by chris....@gmail.com
on 20 May 2011 at 1:20
hi...does anyone have an idea? :( Dont know what to do anymore. Please help!!!
Original comment by chris....@gmail.com
on 24 May 2011 at 9:25
Is your hosting provider providing you 2G of dedicated RAM or "burst ram".
We've seen examples where the "burst ram" doesn't work and the slide conversion
just dies on one of the processes.
Original comment by ffdixon@gmail.com
on 24 May 2011 at 10:03
Try to add a crossdomain.xml file for the flash client in the root of your
domain with this content:
<?xml version="1.0"?>
<!DOCTYPE cross-domain-policy SYSTEM
"http://www.adobe.com/xml/dtds/cross-domain-policy.dtd">
<cross-domain-policy>
<allow-access-from domain="*" />
</cross-domain-policy>
File must be world-visible, no start/end leading spaces, and try again.
Original comment by marco...@gmail.com
on 31 May 2011 at 9:38
I had a similar issue and my system consumed more than 2,4 GB of RAM while
converting.
Original comment by peter.j....@googlemail.com
on 17 Jun 2011 at 4:33
We're trying to narrow down this problem. So far ... from the logs, it seems
the process hangs in line 92 of
https://github.com/bigbluebutton/bigbluebutton/blob/master/bigbluebutton-web/gra
ils-app/services/org/bigbluebutton/web/services/PresentationService.groovy#L92
which is
def processUploadedPresentation = {uploadedPres ->
// Run conversion on another thread.
new Timer().runAfter(1000)
{
documentConversionService.processDocument(uploadedPres)
}
}
never gets executed. It's not clear why this works consistently on some
servers and not others.
Original comment by ffdixon@gmail.com
on 12 Sep 2011 at 10:43
Is this still occurring in 0.8-beta?
Original comment by ritza...@gmail.com
on 6 Oct 2011 at 3:51
I have the same problem. I watch log at var/log/bigbluebutton and see that i
miss som folders at var/lib/tomcat6/work such as
Catalina/localhost/bigbluebutton . I create thiese folders and gave chown
tomcat6:admin and chmod-R 777
This help to resolve problem.
Original comment by TopT...@gmail.com
on 16 Jan 2012 at 4:18
Problem was update messages were being lost when sending to red5.
We put in some fixes to upload presentation problems related to the conversion
process hanging.
Original comment by ritza...@gmail.com
on 28 Mar 2012 at 6:38
Hi
My big blue button install is disconnecting my host user after they upload a
document...just at the converting stage.
Looking at the last post on this...can you share what the fixes were please? It
would be greatly appreciated.
Thanks
Stuart
Original comment by anotherb...@gmail.com
on 29 Nov 2013 at 8:52
Hi Stuart,
Your commenting on a different issue. Can you post your question to
BigBlueButton Setup mailing list, see
http://groups.google.com/group/bigbluebutton-setup/topics?gvc=2
and we'll help you there.
Original comment by ffdi...@blindsidenetworks.com
on 29 Nov 2013 at 12:43
Original issue reported on code.google.com by
chris....@gmail.com
on 19 May 2011 at 2:54Attachments: