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livable-lynchburg / lynchburg-road-issues

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Street lamp 105-526 on Memorial Avenue near Stuart Street is out #116

Closed partytax closed 2 months ago

partytax commented 12 months ago

https://www.openstreetmap.org/#map=19/37.40740/-79.16402

signal-2023-10-30-191925_002

partytax commented 12 months ago

Near 2108 Memorial Avenue

partytax commented 12 months ago

Reported to APCO through web form

partytax commented 12 months ago

Received confirmation from APCO:


Dear Nathan Wyand,

Thank you for contacting us at AppalachianPower.com.

We have reported the street light out at 2108 Memorial Avenue. The order number is 025304508. We appreciate you bringing this to our attention and will make repairs as soon as possible.

If we can be of any further assistance, you are welcome to email us at customer_service@AEP.com. When emailing us, please include a copy of the original inquiry and subsequent responses.

Sincerely,

Ashley C.

Appalachian Power®

CONNECT              

"This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message, or taking any action based on it is strictly prohibited."
partytax commented 9 months ago

Verified still out last night. Responded to APCO email to request update:

Please provide the repair status of lamp 105-526 per order number 025304508, which is still out. Thank you for your time.
partytax commented 9 months ago

Received response from APCO:


Dear Nathan Wyand,

Thank you for contacting us at AppalachianPower.com.

Order number 025304508, reporting the street light out at 2108 Memorial Avenue, shows we replaced the bulb and eye on 11/01/23. We have reported the street light still out. The new order number is 026261668. We appreciate you bringing this to our attention and will investigate as soon as possible.   

If we can be of any further assistance, you are welcome to email us at customer_service@AEP.com. When emailing us, please include a copy of the original inquiry and subsequent responses.

Sincerely,

Heather M.
Appalachian Power®

CONNECT

"This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message, or taking any action based on it is strictly prohibited."
partytax commented 6 months ago

made personal task to check if still out

partytax commented 5 months ago

Lamp still out. Requesting status:

Please provide the status of order 026261668. The lamp is still out as of 2024-05-04. Thank you for your time.

partytax commented 5 months ago

Received response from APCO:

Dear Nathan Wyand,

Thank you for contacting us at AppalachianPower.com.

Order number 026261668, reporting the street light out at 2108 Memorial Avenue, shows we replaced the bulb and eye on 02/12/24. We have reported the street light still out. The new order number is 023905062. We appreciate you bringing this to our attention and will investigate as soon as possible.

If we can be of any further assistance, you are welcome to email us at customer_service@AEP.com. When emailing us, please include a copy of the original inquiry and subsequent responses.

Sincerely,

Heather M. Appalachian Power®

partytax commented 3 months ago

Making personal task to check if lamp still out

partytax commented 2 months ago

Fixed!