Street lamp 104-7010 in front of 2401 Memorial Avenue is out

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https://www.openstreetmap.org/#map=19/37.40268/-79.16764

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Reported to APCO through web form

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Received response from APCO:

Dear Nathan Wyand,

Thank you for contacting us at AppalachianPower.com. 

We have reported the Outdoor light out at 2401 Memorial Ave. The order number is 029449172. We appreciate you bringing this to our attention and will make repairs as soon as possible.

If we can be of any further assistance, you are welcome to email us at customer_service@AEP.com. When emailing us, please include a copy of the original inquiry and subsequent responses.

Sincerely,

Jennifer H.
Appalachian Power® 

CONNECT

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Made personal task to check if still out

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Lamp is still out. Requested status:

Please provide the status of order number 029449172. As of last night, the lamp is still out. Thank you for your time.

Nathan

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Received response:

Dear Nathan,

Thank you for contacting us at AppalachianPower.com.

Order number 029449172, reporting the outdoor light out at 2401 Memorial Ave, shows we replaced the bulb on 02/08/24. We have reported the outdoor light is still out. The new order number is 029270030. We appreciate you bringing this to our attention and will investigate as soon as possible.

If we can be of any further assistance, you are welcome to email us at customer_service@AEP.com. When emailing us, please include a copy of the original inquiry and subsequent responses.

Sincerely,

Heather M. Appalachian Power®

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Responded:

Thanks. FYI there are actually two lamps on this pole. One faces the sidewalk, and the other faces the road. The one facing the road is the one that's still out.

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Received response:

Dear Nathan,

Thank you for contacting us at AppalachianPower.com.

I have updated the order with the provided information. Thanks!

If we can be of any further assistance, you are welcome to email us at customer_service@AEP.com. When emailing us, please include a copy of the original inquiry and subsequent responses.

Sincerely,

Katie B.

Appalachian Power®

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made personal task to check if still out

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Lamp still out. Requesting status:

Good morning. Please provide an update on order 029270030 in Lynchburg, Virginia. The street-facing lamp is still out as of 2024-07-25. Thank you for your time.

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Received this response on 2024-07-28:

On 7/28/24 12:10, customer_service@aep.com wrote:

Dear Nathan ,

The order number 029270030 was completed 05/29/24. If any further issues please contact us.

Sincerely,

Michael M

Appalachian Power

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Responded:

Please create a new work order to repair the STREET FACING lamp on pole 104-7010. The SIDEWALK FACING lamp is in working order. Thank you for your time.

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Received response from APCO:

Dear Valued Customer,

Thank you for contacting us at AppalachianPower.com.

Please help us to better understand the location of this light. Based on your initial request, we know it is for pole number 104-7010. Please provide more details, such as a nearby address, main intersection or another easily recognizable landmark. If this light is located in a rural area, the closest town or city is also extremely helpful.

If we can be of any further assistance, you are welcome to email us at customer_service@AEP.com. When emailing us, please include a copy of the original inquiry and subsequent responses.

Sincerely,

Denise B. Appalachian Power®

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Responded:

2401 Memorial Avenue Lynchburg, VA 24501

Pole 104-7010 (street-facing lamp)

Thank you for your time.

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Received email a few days ago:

Dear Nathan,

Thank you for contacting us at AppalachianPower.com.

We have reported the street light out at 2401 Memorial Avenue pole number 104-7010. The order number is 024260386. We appreciate you bringing this to our attention and will make repairs as soon as possible.

If we can be of any further assistance, you are welcome to email us at customer_service@AEP.com. When emailing us, please include a copy of the original inquiry and subsequent responses.

Sincerely,

Ashley C. Appalachian Power®

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Made personal task to check if still out