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street lamp 105-8190 on Langhorne Road by roads to recovery is out #162

Open TimMagee opened 9 months ago

TimMagee commented 9 months ago

https://www.openstreetmap.org/#map=19/37.40455/-79.1602 Appalachian Power Work Order #025335625

I have reported this to Appalachian Power and received the following response:

Dear Tim Magee,

Thank you for contacting us at AppalachianPower.com.

We have reported the street light out at 3000 Langhorne Road. The order number is 025335625. We appreciate you bringing this to our attention and will make repairs as soon as possible.

If we can be of any further assistance, you are welcome to email us at customer_service@AEP.com. When emailing us, please include a copy of the original inquiry and subsequent responses.

Sincerely,

Matthew M.

Appalachian Power®

TimMagee commented 9 months ago

You can see the broken street light on the left side of this picture. IMG_20240208_184658903

partytax commented 9 months ago

Lamp still out. Will wait some time before re-reporting.

partytax commented 5 months ago

Made personal task to check if lamp still out

partytax commented 5 months ago

Lamp still out. Requested status from APCO:

Good afternoon. Could you provide the status of APCO order number 025335625 for lamp 105-8190 in Lynchburg, VA? As of a couple days ago it's still out. Thank you for your time.

partytax commented 4 months ago

Received response:

Dear Nathan Wyand,

Thank you for contacting us at AppalachianPower.com.

The order number provided 025335625, is no longer in our system. If the outdoor light is still out please use this link to Report a Street Light Problem.

Did you know that you have access to other online transactions and features with Appalachian Power such as outage reporting, home energy calculators, and energy saving tips? Please visit AppalachianPower.com to learn about your online options.

If we can be of any further assistance, you are welcome to email us at customer_service@AEP.com. When emailing us, please include a copy of the original inquiry and subsequent responses.

Sincerely,

Lynn A.

Appalachian Power®

partytax commented 4 months ago

Re-reported at 3000 Langhorne Road (which is across street) on APCO website.

partytax commented 4 months ago

Received response:

Dear Nathan,

Thank you for contacting us at AppalachianPower.com.

We have reported the street light out at 3000 Langhorne Road. The order number is 025061759. We appreciate you bringing this to our attention and will make repairs as soon as possible.

If we can be of any further assistance, you are welcome to email us at customer_service@AEP.com. When emailing us, please include a copy of the original inquiry and subsequent responses.

Sincerely,

Kamal H.

Appalachian Power®

partytax commented 1 month ago

made personal task to check if still out

partytax commented 1 month ago

Requested status:

Good afternoon. Please update on order 025061759. The lamp is still out. Thank you for your time.

Nathan

partytax commented 1 month ago

Received response:

Dear Nathan,

Thank you for contacting us at AppalachianPower.com.

The order number 025061759 is still active. A request for update has been sent to the field. Currently, we do not have a specific date for repair. We appreciate you bringing this to our attention and will make repairs as soon as possible.

If we can be of any further assistance, you are welcome to email us at customer_service@AEP.com . When emailing us, please include a copy of the original inquiry and subsequent responses.

Sincerely,

Stephanie G.

Appalachian Power®