Street light 105-7747 out at 12th Street x Church Street on north side of intersection in front of Crisp Juice Bar

[partytax]

https://www.openstreetmap.org/#map=19/37.41199/-79.14098

Reported a few days before 2022-12-19 and received confirmation of ticket creation at 2022-12-19:

Dear Nathan Wyand,

Thank you for contacting us at AppalachianPower.com.

We have reported the street light out at 217 12th Street. The order number is 021014755. We appreciate you bringing this to our attention and will investigate as soon as possible.

If we can be of any further assistance, you are welcome to email us at customer_service@AEP.com. When emailing us, please include a copy of the original inquiry and subsequent responses.

Sincerely,

Heather M.
Appalachian Power®

CONNECT               
"This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message, or taking any action based on it is strictly prohibited."

[partytax]

Street light still out on 2023-02-15

[partytax]

Street lamp still out as of a week ago.

[partytax]

Responded to original report confirmation to inform that lamp is still out:

The lamp on pole 105-7747 is still out. It has been over four months since you confirmed my report of this 
lamp outage. Please fix this ASAP.

On 12/19/22 08:35, customer_service@aep.com wrote:
> Dear Nathan Wyand,
>
> Thank you for contacting us at AppalachianPower.com.
>
> We have reported the street light out at 217 12th Street. The order number is 021014755. We appreciate you bringing this to our attention and will investigate as soon as possible.
>
> If we can be of any further assistance, you are welcome to email us at customer_service@AEP.com. When emailing us, please include a copy of the original inquiry and subsequent responses.
>
> Sincerely,
>
> Heather M.
> Appalachian Power®
>   CONNECT
> "This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message, or taking any action based on it is strictly prohibited."

[partytax]

Received email response:

Dear Nathan Wyand,

Thank you for contacting us at AppalachianPower.com. 

We have reported the street light out at 217 12th St Lynchburg/ Pole Number 105-7747. The order number is 020938025. We appreciate you bringing this to our attention and will make repairs as soon as possible.

If we can be of any further assistance, you are welcome to email us at customer_service@AEP.com. When emailing us, please include a copy of the original inquiry and subsequent responses.

Sincerely,

Takeia J.
Appalachian Power® 

CONNECT

"This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message, or taking any action based on it is strictly prohibited."

[partytax]

Made personal task to check lamp status

[partytax]

Still have a stupid personal task to check this at night

[partytax]

Not fixed. Responded to original email requesting status update:

Please provide me with the status of order 020938025.

I reported this lamp out in February of this year, and it is still not fixed. This is the second time I've had to re-report the issue.

[partytax]

Received response from APCO:

Dear Nathan Wyand,

Thank you for contacting us at AppalachianPower.com.

We understand your concern. The light in question has an underground wire that must be repaired. We are unable to guarantee a date the repairs will be completed; however, we will attempt to complete repairs as quickly and safely as possible. We apologize for any inconvenience.

If we can be of any further assistance, you are welcome to email us at customer_service@AEP.com. When emailing us, please include a copy of the original inquiry and subsequent responses.

Sincerely,

Matthew M.
Appalachian Power®

CONNECT

"This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message, or taking any action based on it is strictly prohibited."

[partytax]

Made personal task to check if lamp is still out

[partytax]

Lamp is still out

[partytax]

Requested update on repair:

Good morning. Please provide me with the repair status of lamp 105-7747 at 12th Street and Church Street per order 020938025. It has been out since May of 2023, which significantly exceeds the 48 hour repair window specified in SCC tariff no. 26 and the ~4 week estimate provided when a repair request is submitted online. Thank you for your assistance.

[partytax]

Received response:

Dear Nathan Wyand, Thank you for contacting us at AppalachianPower.com. Order number 020938025 was completed on 5/25/2023. If the light is still out, please replace a new street light repair order. If we can be of any further assistance, you are welcome to email us at customer_service@AEP.com. When emailing us, please include a copy of the original inquiry and subsequent responses. Sincerely, Matthew M. Appalachian Power®

[partytax]

Re-reported through web form and will copy response here when received.

[partytax]

Received response:

Dear Nathan, Thank you for contacting us at AppalachianPower.com. We have reported the street light out at 217 12th Street. The order number is 021463637. We appreciate you bringing this to our attention and will make repairs as soon as possible. If we can be of any further assistance, you are welcome to email us at customer_service@AEP.com. When emailing us, please include a copy of the original inquiry and subsequent responses. Sincerely, Morranda C. Appalachian Power®

[partytax]

Made task to check if lamp still out

[partytax]

Lamp still out. Requesting status:

Please provide an update on order number 021463637, which is related to lamp 105-7747 in Lynchburg, Virginia. Thank you for your time!

[partytax]

Received response:

Dear Nathan,

Thank you for contacting us at AppalachianPower.com.

Our records confirm the repair order 021463637 is still active. Regrettably, previously existing orders, regularly scheduled maintenance, supply, and power outages can delay repairs. We are unable to guarantee a date the order will be started or completed; however, we will attempt to complete repairs as quickly and safely as possible. We apologize for any inconvenience.

If we can be of any further assistance, you are welcome to email us at customer_service@AEP.com. When emailing us, please include a copy of the original inquiry and subsequent responses.

Sincerely,

Carine V. Appalachian Power®

[partytax]

Responded to APCO:

Thank you for your response. Can you help me understand why this light is still out 1 year and 5 months after being reported (original order # 021014755) when other lamps in the area reported later have already been repaired?

[partytax]

Received response from APCO the other day:

Dear Nathan,

Thank you for contacting us at AppalachianPower.com.

Per order number 021014755 we show the bulb and eye was replaced on 01/11/2023. This light may have had other problems they were not aware of.

If we can be of any further assistance, you are welcome to email us at customer_service@AEP.com. When emailing us, please include a copy of the original inquiry and subsequent responses.

Sincerely,

Ashley C. Appalachian Power®

[partytax]

Made personal task to check if lamp still out

[partytax]

Lamp still out. Requesting repair status:

Good morning. I am requesting the status of streetlight repair order 021014755 in Lynchburg, Virginia. The pole number is 105-7747. This lamp has been out since at least February 2023. Thank you for your time.

Nathan

[partytax]

Received response:

Dear Nathan,

The order number provided in the email 021014755 has been completed in January 2023. If light is still not working please provide us with complete nearby 911 service address for streetlight, address for streetlight was not provided in email. We will be happy to issue a new repair order if needed.

Sincerely,

Michael M

Appalachain Power

[partytax]

Responded:

The lamp is still not working, so please issue a new repair order for lamp 105-7747 at 1128 Church Street, Lynchburg, Virginia 24504. Thank you for your time.

[partytax]

Realized I gave them original order number rather than second order number, so provided second order number:

I may have given you an old order number for the lamp. The latest order number I could find in my records is 021463637. Please check the status of that order, and if it's still active, ignore my previous email about this lamp. Thank you for your time.

[partytax]

Received response [from my first email, it appears]:

Dear Nathan,

Thank you for contacting us at AppalachianPower.com.

We have reported the street light out at Church St. The order number is 020658754. We appreciate you bringing this to our attention and will make repairs as soon as possible.

If we can be of any further assistance, you are welcome to email us at customer_service@AEP.com. When emailing us, please include a copy of the original inquiry and subsequent responses.

Sincerely,

Michael M. Appalachian Power®