partytax
commented
1 year ago Checked and still does not work. Making personal task to report.
Closed partytax closed 1 year ago
partytax
commented
1 year ago Checked and still does not work. Making personal task to report.
partytax
commented
1 year ago Sent email to citizensfirst@lynchburgva.gov:
Subject: Higher of two water fountains in GLTC transfer station building does not work
Body:
ATTN: Citizens First Information Center
Please forward the below message to the relevant department and provide a confirmation/ticket number if possible. Thank you for your time.
In the GLTC transfer station building, there are two water fountains. The higher of the two water fountains does not work and has not worked for many months. Please repair the water fountain for the convenience of Lynchburg public transit users. Thank you.
Received CC response email from Citizens First Information Center:
Good morning,
Please see a concern from a citizen below. Thank you.
Sherilyn Simpson
Senior Customer Service Representative
City of Lynchburg
Communications & Public Engagement
Citizens First Info Center
900 Church Street, Lynchburg, VA 24504
Office 434-856-2489| Fax 434-847-1723
www.lynchburgva.gov
Facebook | Twitter | Instagram | YouTube
From: Nathan Wyand <me@nathanwyand.com>
Sent: Thursday, August 24, 2023 6:35 PM
To: Citizens First <citizensfirst@lynchburgva.gov>
Subject: Higher of two water fountains in GLTC transfer station building does not work
CAUTION: External Sender
ATTN: Citizens First Information Center
Please forward the below message to the relevant department and provide a confirmation/ticket number if possible. Thank you for your time.
In the GLTC transfer station building, there are two water fountains. The higher of the two water fountains does not work and has not worked for many months. Please repair the water fountain for the convenience of Lynchburg public transit users. Thank you.Fountain still does not work.
partytax
commented
1 year ago Responded to email from Sherilyn Simpson requesting a status:
Hello. Could you inform me of the status of this repair and provide me with a ticket number to reference in the future? Thank you for your time.
NathanReceived email response:
Good morning,
This would actually be a GLTC maintenance issue. I have copied GLTC staff on this email. I did forward this request to Feedback@GLTConline.com on 8/25/23. If you would like to call GLTC directly they can be reached at 434-455-5080. Thank you.
Sherilyn Simpson
Senior Customer Service Representative
City of Lynchburg
Communications & Public Engagement
Citizens First Info Center
900 Church Street, Lynchburg, VA 24504
Office 434-856-2489| Fax 434-847-1723
www.lynchburgva.gov
Facebook | Twitter | Instagram | YouTube

Received another email:
Thanks for letting us know Sherilyn. We’ll get this taken care of.
Josh Moore
General Manager | (o) 434.455.5084 | (f) 434.528.4582
Greater Lynchburg Transit Company
419 Bradley Drive ? Lynchburg, Virginia 24501 | P.O. Box 11286 ? Lynchburg, Virginia 24506
“We’re here to get you there!”
NOTICE: The information in this e-mail message, and any attachment, is intended for the use of the individual and entity to whom it is addressed. GLTC is a public body and all communications are subject to the Freedom of Information Act (FOIA). Recipients are advised that communications with GLTC are considered public domain and should refrain from transmitting confidential healthcare information protected under HIPAA, financial information, account numbers, or any other personally identifiable information. If you are not the intended recipient you are hereby notified that you have received this communication in error and that you are requested to notify the sender of the error in transmission and discard its contents.
From: Simpson, Sherilyn <sherilyn.simpson@lynchburgva.gov>
Sent: Wednesday, September 20, 2023 08:53
To: Nathan Wyand <me@nathanwyand.com>
Cc: Scott Poindexter <SPoindexter@gltconline.com>; Josh Moore <JMoore@gltconline.com>
Subject: Re: Higher of two water fountains in GLTC transfer station building does not work
Importance: High
Good morning,
This would actually be a GLTC maintenance issue. I have copied GLTC staff on this email. I did forward this request to Feedback@GLTConline.com on 8/25/23. If you would like to call GLTC directly they can be reached at 434-455-5080. Thank you.
Sherilyn Simpson
Senior Customer Service Representative
City of Lynchburg
Communications & Public Engagement
Citizens First Info Center
900 Church Street, Lynchburg, VA 24504
Office 434-856-2489| Fax 434-847-1723
www.lynchburgva.gov
Facebook | Twitter | Instagram | YouTube

From: Nathan Wyand <me@nathanwyand.com>
Sent: Wednesday, September 20, 2023 8:07 AM
To: Simpson, Sherilyn <sherilyn.simpson@lynchburgva.gov>
Subject: Re: Higher of two water fountains in GLTC transfer station building does not work
CAUTION: External Sender
Hello. Could you inform me of the status of this repair and provide me with a ticket number to reference in the future? Thank you for your time.
Nathan
On August 25, 2023 8:48:01 AM EDT, "Simpson, Sherilyn" <sherilyn.simpson@lynchburgva.gov> wrote:
Good morning,
Please see a concern from a citizen below. Thank you.
Sherilyn Simpson
Senior Customer Service Representative
City of Lynchburg
Communications & Public Engagement
Citizens First Info Center
900 Church Street, Lynchburg, VA 24504
Office 434-856-2489| Fax 434-847-1723
www.lynchburgva.gov
Facebook | Twitter | Instagram | YouTube

From: Nathan Wyand <me@nathanwyand.com>
Sent: Thursday, August 24, 2023 6:35 PM
To: Citizens First <citizensfirst@lynchburgva.gov>
Subject: Higher of two water fountains in GLTC transfer station building does not work
CAUTION: External Sender
ATTN: Citizens First Information Center
Please forward the below message to the relevant department and provide a confirmation/ticket number if possible. Thank you for your time.
In the GLTC transfer station building, there are two water fountains. The higher of the two water fountains does not work and has not worked for many months. Please repair the water fountain for the convenience of Lynchburg public transit users. Thank you.
This email has been scanned for spam and viruses by Proofpoint Essentials. Click here to report this email as spam.
Received resolution and feel a little stupid for not noticing this:
Hello,
This water fountain is back on. Someone had actually unplugged it. Thank you.
Sherilyn Simpson
Senior Customer Service Representative
City of Lynchburg
Communications & Public Engagement
Citizens First Info Center
900 Church Street, Lynchburg, VA 24504
Office 434-856-2489| Fax 434-847-1723
www.lynchburgva.gov
Facebook | Twitter | Instagram | YouTube
From: Nathan Wyand <me@nathanwyand.com>
Sent: Thursday, August 24, 2023 6:35 PM
To: Citizens First <citizensfirst@lynchburgva.gov>
Subject: Higher of two water fountains in GLTC transfer station building does not work
CAUTION: External Sender
ATTN: Citizens First Information Center
Please forward the below message to the relevant department and provide a confirmation/ticket number if possible. Thank you for your time.
In the GLTC transfer station building, there are two water fountains. The higher of the two water fountains does not work and has not worked for many months. Please repair the water fountain for the convenience of Lynchburg public transit users. Thank you.
Made personal task to verify this again before reporting, as it has been so long since I added to tracker.