Street lamp 105-4702 on 12th Street between Harrison Street and Madison Street is out

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https://www.openstreetmap.org/#map=19/37.41004/-79.14432

In front of warehouse where there is no sidewalk.

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Reported. Will post email confirmation when a human at APCO accepts request.

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Received response from APCO representative:

Dear Nathan Wyand,

Thank you for contacting us at AppalachianPower.com.

We have reported the street light out at 609 12th St Lynchburg VA. The order number is 022645243. We appreciate you bringing this to our attention and will make repairs as soon as possible.

If we can be of any further assistance, you are welcome to email us at customer_service@AEP.com. When emailing us, please include a copy of the original inquiry and subsequent responses.

Sincerely,

Michael M.

Appalachian Power®

CONNECT              

"This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message, or taking any action based on it is strictly prohibited."

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made personal task to check status

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Still out. Responded to email requesting status update:

Please provide me with the status of order 022645243. I checked this morning and the lamp is still out. Thank you.

[partytax]

Still out. Responded to email requesting status update:

Please provide me with the status of order 022645243. I checked this morning and the lamp is still out. Thank you.

[partytax]

Received response from APCO:

Dear Nathan Wyand,

Thank you for contacting us at AppalachianPower.com.

We understand your concern. The light in question has an underground wire that must be repaired. We are unable to guarantee a date the repairs will be completed; however, we will attempt to complete repairs as quickly and safely as possible. We apologize for any inconvenience.

If we can be of any further assistance, you are welcome to email us at customer_service@AEP.com. When emailing us, please include a copy of the original inquiry and subsequent responses.

Sincerely,

Matthew M.
Appalachian Power®

CONNECT

"This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message, or taking any action based on it is strictly prohibited."

[partytax]

Made personal task to check if lamp is still out

[partytax]

Lamp is still out. Responded to APCO to request status and add further details:

Please provide me with the status of order 022645243. Verified 2 days ago that lamp is still out. Also, please add a note that this lamp power pole is directly pressed up against a brick building and may be easy to miss. Some of the letters/numbers on the pole are missing, so pole number is an educated guess. Thank you for your time!

[partytax]

Received response:

Dear Nathan, Thank you for contacting us at AppalachianPower.com. We understand your concern. The light in question has additional components that must be repaired. We are unable to guarantee a date the repairs will be completed; however, we will attempt to complete repairs as quickly and safely as possible. We apologize for any inconvenience. If we can be of any further assistance, you are welcome to email us at customer_service@AEP.com. When emailing us, please include a copy of the original inquiry and subsequent responses. Sincerely, Matthew M. Appalachian Power®

[partytax]

Made task to check if this is still out.

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Requested status from APCO:

Good afternoon. Please provide the status of order 022645243 for lamp 105-4702 on 12th street in Lynchburg, Virginia. It is still out as of yesterday. Thank you for your time!

[partytax]

Received response:

Dear Nathan Wyand,

Thank you for contacting us at AppalachianPower.com.

We have reported the street light out at 1809 12th Street. The order number is 028340111. We appreciate you bringing this to our attention and will make repairs as soon as possible. We show the bulb and eye was replaced on this light 04/17/2024. We let the service technician know the light is still out.

If we can be of any further assistance, you are welcome to email us at customer_service@AEP.com. When emailing us, please include a copy of the original inquiry and subsequent responses.

Sincerely,

Ashley C. Appalachian Power®

[partytax]

Receive email somehow about previous associated order number:

Dear Nathan,

Thank you for contacting us at AppalachianPower.com.

Per order number 022645243 was completed and light repaired on 08/07/2023. Do you have a different order number?

If we can be of any further assistance, you are welcome to email us at customer_service@AEP.com. When emailing us, please include a copy of the original inquiry and subsequent responses.

Sincerely,

Ashley C. Appalachian Power®

[partytax]

Made personal task to check if lamp still out

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Requested status on latest order number:

Good afternoon. Please provide an update on order 028340111. The lamp is still out. Thank you for your time.

Nathan

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Received response the other day:

Dear Nathan,

Thank you for contacting us at AppalachianPower.com.

Order number 028340111 is still an active maintenance request pending completion. The order will be worked as soon as possible as weather, outages, and workload permit.

If we can be of any further assistance, you are welcome to email us at customer_service@AEP.com. When emailing us, please include a copy of the original inquiry and subsequent responses.

Sincerely,

Kamal H. Appalachian Power®