Lamp on pole 105-B1-2014 at intersection of Hutters Lane and Fort Avenue is out

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https://www.openstreetmap.org/query?lat=37.40418&lon=-79.15792#map=19/37.40417/-79.15792

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Reported to APCO through web form

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Received response from APCO:

Dear Nathan Wyand,

Thank you for contacting us at AppalachianPower.com.

We have reported the street light out at 2029 Fort Avenue. The order number is 029511390. We appreciate you bringing this to our attention and will make repairs as soon as possible.

If we can be of any further assistance, you are welcome to email us at customer_service@AEP.com. When emailing us, please include a copy of the original inquiry and subsequent responses.

Sincerely,

Michael M.

Appalachian Power®

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Made personal task to check lamp status

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Lamp is still out. Responded to APCO email to request update:

Lamp 105-B1-2014 in Lynchburg, Virginia is still out. Please provide the status of the associated order 029511390. Thank you for your time.

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Received response from APCO:

Dear Nathan Wyand ,

The order number 029511390 is still active in our system.  Streetlight repairs are based on workload and weather.  We are not able to report an estimated restore time.

Sincerely,

Michael M

Appalachian Power

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Lamp is still out. Requesting status update by email:

Please provide the status of order number 029511390. The associated lamp (105-B1-2014) has been out for over 6 months. Thank you in advance for your time.

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Received response:

Dear Nathan Wyand,

Thank you for contacting us at AppalachianPower.com. Our records confirm the repair order 029511390 at 2029 Fort Avenue is still active. Regrettably, previously existing orders, regularly scheduled maintenance, supply, and power outages can delay repairs. We are unable to guarantee a date the order will be started or completed; however, we will attempt to complete repairs as quickly and safely as possible. We apologize for any inconvenience. If we can be of any further assistance, you are welcome to email us at customer_service@AEP.com. When emailing us, please include a copy of the original inquiry and subsequent responses. Sincerely, Heather M. Appalachian Power®

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Lamp still out. Requesting status:

As of two days ago, lamp 105-B1-2014 on Fort Avenue at Hutters Lane is still out per work order 029511390. What is the status of this repair?

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Received response:

Dear Nathan,

Thank you for contacting us at AppalachianPower.com.

Our records show the previous order was completed in April. We have reported the street light out again at 2029 Fort Avenue. The order number is 027192929. We appreciate you bringing this to our attention and will make repairs as soon as possible.

If we can be of any further assistance, you are welcome to email us at customer_service@AEP.com. When emailing us, please include a copy of the original inquiry and subsequent responses.

Sincerely,

Destiny D. Appalachian Power®

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Made task to check if lamp still out

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Requested status:

Good afternoon. Please provide update on order 027192929. The lamp is still out. Thank you for your time.

Nathan

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Received response the other day:

Dear Nathan,

Thank you for contacting us at AppalachianPower.com.

Order number 027192929 is still an active maintenance request pending completion. The order will be completed as soon as possible as weather, outages, and workload permit.

If we can be of any further assistance, you are welcome to email us at customer_service@AEP.com. When emailing us, please include a copy of the original inquiry and subsequent responses.

Sincerely,

Kamal H. Appalachian Power®