livechat / chat-widget-adapters

This project contains a set of libraries for adapting LiveChat Chat Widget with certain frontend frameworks
https://developers.livechat.com
MIT License
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visibility="minimized" do hide chat icon in mobile view. #81

Closed betfocvinod closed 4 months ago

betfocvinod commented 1 year ago

Describe the bug We are using reactjs live chat packager Here is the URL : https://www.npmjs.com/package/@livechat/widget-react

visibility 'maximized' | 'minimized' | 'hidden'

visibility="minimized" do hide chat icon in mobile view, due to this all mobile user not able to see chat icon with this visibility.

To Reproduce Steps to reproduce the behavior:

  1. Go to the website where live chat widget added using reactjs.
  2. In mobile android device it is not showing chat icon, iPhone I did not check, you need to check it.

Expected behavior I am assuming that chat icon should visible in minimized mode, it should not open but show chat icon.

Screenshots If applicable, add screenshots to help explain your problem.

Desktop (please complete the following information):

  • OS: Mobile OS
  • Browser [chrome, safari] you can check in the all browser.
  • Version [All version]

Smartphone (please complete the following information):

  • Device: [All devices]
  • OS: [All OS]
  • Browser [chrome, safari]
  • Version [all]

Additional context

dgebara00 commented 1 year ago

Hello @betfocvinod. I was inspecting your case, but unfortunately, I couldn't reproduce the issue with the widget. It looks like you may have changed the visibility settings particularly for mobile. There's the screenshot where you can find how to change that.

Screenshot 2023-09-29 at 01 24 08

If changing the settings doesn't fix the issue, please let us know, and we will continue to find the solution.