search

livechat / chat-window-android

LiveChat mobile chat window for Android
https://developers.livechatinc.com/mobile/android/
MIT License
23 stars 28 forks source link

'we could not load' issue upon turning off then on the wifi/mobile data #10

Closed aliayoub995 closed 4 years ago

aliayoub995 commented 6 years ago

Hello, I am facing an issue with the android sdk Below is the scenario to reproduce it

1- initialize the chat window and open it 2- fill all the required fields and start a new chat 3- minimize and open it several times(no problem) 4- turn off the wifi then instantly turn it on and the live chat window is always going to show we could not load no matter how much I try to close and open the chat window I have to initialize it again and all the chat history is gone We tried the same scenario on the iOS SDK and it is not happening

nomyzs commented 4 years ago

Hey @aliayoub995 We have new build out that should help with your problem. Our chat window currently handles internet issues pretty well, so you should not worry about that anymore. But introduced onError callback will give you full control on how and when to show error overlay. Hope it helps!