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livechat / chat-window-android

LiveChat mobile chat window for Android
https://developers.livechatinc.com/mobile/android/
MIT License
23 stars 28 forks source link

Client's chat window halted frozen? #13

Closed exec228 closed 4 years ago

exec228 commented 5 years ago

Hello!

Your chat-support directed us here to GitHub.

We are developing an app https://play.google.com/store/apps/details?id=com.ntpayments.wallet (currently closed testing)

LiveChat is used for customer support.

We met an unexpected feature Screenshot-NT-Wallet-20190121-152523 The chat is halted frozen, after back-end side employee closes this chat.

Client can restart the chat only after intentionally closing chat window.

How can we make it easier for client? 1) Don't block the chat window 2) Don't force a client to exit chat to re-enter

Thank you! screenshot_nt wallet_20190121-152523

konradk commented 4 years ago

Hi @exec228

Chat widget used in this application isn't our default web widget - it's probably custom widget build using Visitor SDK (legacy SDK) or Customer SDK. The described behavior is possible to achieve, but it needs to be done by the developer who created this widget.

Our default chat widget provides the possibility to start a chat again.

nomyzs commented 4 years ago

Thanks @konradk for the explanation!