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livechat / chat-window-android

LiveChat mobile chat window for Android
https://developers.livechatinc.com/mobile/android/
MIT License
23 stars 28 forks source link

External links are not working #61

Closed DzakobG closed 3 years ago

DzakobG commented 3 years ago

External links do not open on the mobile app (iOS and Android). Clicking on the link does not transfer to an external page and does not open a pdf document. The problem does not appear on the web chat. A short video of the problem in the attachment.

https://user-images.githubusercontent.com/84912688/119830955-0c761280-befd-11eb-89a9-7898de721eaa.mp4

nomyzs commented 3 years ago

Hello @DzakobG !

I was able to check your link configuration and it seems fine. I suspect this might be due to your android integration. Could you check if

  1. you specified ChatWindowEventsListener and
  2. your handleUri(Uri uri) method returns false? Also you could handle Uri by yourself here and open proper action when you detect specific link and return true. Running chat window with your licence in the example opens pdf correctly. Here is the video:

https://user-images.githubusercontent.com/3172803/120316788-15d8f380-c2de-11eb-8389-d6b0fff28cf9.mov

Please let me know if that helps. Otherwise, your integration details could be helpful here. Feel free to also reach me via email: s.jarosz@livechat.com in case you don't want to share some information publicly :)

All best! :)

nomyzs commented 3 years ago

I just noticing that it is working fine now in your app. Not taking any credit, but I do hope I helped ;)