Sound notification is not working for any new messages

[aayushmaagrawal]

I have integrated LiveChat SDK in our Android application and when new messages comes, customers cannot hear sound notification.

[nomyzs]

Hello! I've checked with the latest version on Android SDK 30 and works fine. Could you provide more details about your problems?

Be mindful that our SDK has some limitations:

• we don't have push notifications (yet!)
• chat needs to be initialized and attached. When you destroy the view where chat was attached to, it will not play sounds anymore

If you still don't hear the notification sound, please let us know what device you're using and how we can reproduce your issue 🙏

[aayushmaagrawal]

Hi Szymon,

Thanks for your reply.

Yes, I am aware that push notification is not there in SDK as of now and also, that if I I kill the attached view, the sound won't come.

But sound is not working even If I am on the livechat screen itself and I am chatting with the agent.

For any new messages that agent sends me I am NOT receiving the sound. Even though sound is switched ON from the LiveChat dashboard.

The phone I have tested on is Samsung Galaxy A52 and Redmi Note 9.

Also there is another issue that I have raised on github long back that we keep seeing "Could not Load Chat, Reload Chat" error. Though it works when I kill the app and come back on the same screen or I go back and come back on the same screen.

P S :- Our Livechat is live on production, hoping for a quick response from you, so that users can have a seamless experience.

Best Regards Aayushma Agrawal

On Fri, Oct 7, 2022 at 4:17 PM SzymonJarosz @.***> wrote:

Hello! I've checked with the latest version on Android SDK 30 and works fine. Could you provide more details about your problems?

Be mindful that our SDK has some limitations:

• we don't have push notifications (yet!)
• chat needs to be initialized and attached. When you destroy the view where chat was attached to, it will not play sounds anymore

If you still don't hear the notification sound, please let us know what device you're using and how we can reproduce your issue 🙏

— Reply to this email directly, view it on GitHub https://github.com/livechat/chat-window-android/issues/75#issuecomment-1271430769, or unsubscribe https://github.com/notifications/unsubscribe-auth/A2KU5H2XRPYIERXPZUBXQPTWB75T3ANCNFSM6AAAAAAQT657Z4 . You are receiving this because you authored the thread.Message ID: @.***>

[nomyzs]

Thanks Aayushma for reaching back.

Could you maybe provide with exact steps to reproduce that? Would be much easier to understand where the problem is 🙏 Additionally you could also run example app from this repository to check if that works and validate that's not an integration issue.

Also, since those sounds aren't coming from push notifications, you might want to check your media volume settings. The following settings play sounds for me:

We will try to reproduce the other issue you mentioned as soon as we can, but feel free to provide more details there if you have any clues.

Thanks again, Szymon :)

[aayushmaagrawal]

Hi Szymon,

Thanks for your reply.

I have used the link below for integration of Live Chat. https://developers.livechat.com/docs/getting-started/installing-livechat/android-widget?_ga=2.16511926.169153550.1658144191-198646411.1655901860

There is no specific mention on enabling sounds, so I believe that should work by default. after we enable 'Sound' from the dashboard.

Also, I downloaded a sample app from the repository and the sound is working fine there. That also means that Sound volume would be correct, right?

Do we need to develop for Sound explicitly or the above integration link is fine?

Waiting for your reply.

Best Regards Aayushma Agrawal

On Fri, Oct 14, 2022 at 8:16 PM SzymonJarosz @.***> wrote:

Thanks Aayushma for reaching back.

Could you maybe provide with exact steps to reproduce that? Would be much easier to understand where the problem is 🙏 Additionally you could also run example app from this repository to check if that works and validate that's not an integration issue.

Also, since those sounds aren't coming from push notifications, you might want to check your media volume settings. The following settings play sounds for me: [image: Screenshot_1665758551] https://user-images.githubusercontent.com/3172803/195874745-24de81c2-4229-4809-bf47-bb4eec2caa92.png

We will try to reproduce the other issue you mentioned as soon as we can, but feel free to provide more details there if you have any clues.

Thanks again, Szymon :)

— Reply to this email directly, view it on GitHub https://github.com/livechat/chat-window-android/issues/75#issuecomment-1279108370, or unsubscribe https://github.com/notifications/unsubscribe-auth/A2KU5H2VT34VKCLADGQY4VTWDFW4PANCNFSM6AAAAAAQT657Z4 . You are receiving this because you authored the thread.Message ID: @.***>

[nomyzs]

Hello Aayushma! :)

I see, those docs are a bit outdated. The latest version right now is 2.2.1. You might want to try that one. Thanks for pointing that out, we will update the docs from the link.

I don't think there are special steps needed to make it work. You can however, confirm that the Chat widget is configured correctly in the dashboard:

I've also tried removing permissions and Event Listener from the example and the sounds were working fine. As soon I disabled mentioned setting in the dashboard and reinitiated the window, sounds were no longer playing.

Hope that helps 🤞 All best, Szymon

[nomyzs]

Hopefully resolved. Closing due to inactivity