Closed thedc89 closed 5 years ago
It's a known issue on iOS 11. We are working on a fix. Thanks for your report.
Well, it occurs on 10.3.3. The weird thing is that, it worked during the first run today, then refused to work anymore.
I have a possible fix for the issue. Please try updated version.
I tried, but it does not work for me.
still no fix for this?
any updates?
Hello guys!
We have taken a closer look at this issue and (un)fortunately we are not able to replicate it on the newest version of our chat widget for iOS. Because of that, could you update your LiveChat widget for iOS to the latest version (2.0
) and see if that will help?
If not, we will truly appreciate if you could provide us with some additional details on how can we recreate this issue ourselves, on our latest iOS widget. Thank you very much in advance!
Hello.
Maybe my issue is a little bit different. I am just providing the licenseId and calling LiveChat.presentChat()
. The chat is presented but it keeps loading.
I am not getting error provided in the description of this issue.
I tried with 2.0.2
and 2.0.7
version.
/edit: I tested on simulator iPhone 7 - iOS 11.1 and works
The issues happened for iPhone 5s - iOS 10.2
@ZiggyKraus I've updated my last comment. :)
@wfratczak Thank you very much for providing me with additional details! I will consult this case with our iOS developer and ask him to take a closer look on the chat widget running on older versions of iOS. And, I apologize for such late reply
The loading view don't disappear, it just keep loading! my device is iPhone 6s, version 10.2. my sdk‘s version is 2.0.11
Closing due to inactivity.
When I test your iOS SDK I keep getting the following message in console:
Loading spinner gets shown, but nothing happens afterwards.
Looks like something is wrong with the webview, could you have a look?