On a cpanel server the primary FTP user uses the base account name e.g. user. However if another FTP user is created their username has the format extrauser@example.com
I am finding that there are no authentication issues for the primary account user name, however an additional user continually fails with the error All configured authentication methods failed. I have tested extensively using extrauser@example.com and extrauser and I can't connect.
Connecting via the primary account is trivial. See attached video
On a cpanel server the primary FTP user uses the base account name e.g.
user. However if another FTP user is created their username has the formatextrauser@example.comI am finding that there are no authentication issues for the primary account user name, however an additional user continually fails with the error
All configured authentication methods failed. I have tested extensively usingextrauser@example.comandextrauserand I can't connect.Connecting via the primary account is trivial. See attached video
https://user-images.githubusercontent.com/1052491/104250716-e6098a80-54b9-11eb-8aae-e72d0e33fbe1.mp4