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OpenStax Tutor
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look into why some students' emails are bouncing -- track amazon bounce emails #90

Closed kjdav closed 11 years ago

kjdav commented 12 years ago

some students say they are not receiving confirmation emails (even in spam folder) when they sign up for OST.

need to track amazon bounce emails because possible that amazon is rejecting all these folks' emails. registration emails important, and so are bounced assignment notification and especially feedback notification emails.

jpslav commented 12 years ago

actually we can see the bounces in the inbox (or spam folder) of noreply@openstaxtutor.org. So far I think only one person has bounced due to being blacklisted by Amazon. The others had typed in their email addresses incorrectly.

kjdav commented 12 years ago

I see. so if students typed in email addresses incorrectly when registering, does that mean feedback notifications will bounce too?

On Tue, Aug 28, 2012 at 4:31 PM, JP Slavinsky notifications@github.comwrote:

actually we can see the bounces in the inbox (or spam folder) of noreply@openstaxtutor.org. So far I think only one person has bounced due to being blacklisted by Amazon. The others had typed in their email addresses incorrectly.

— Reply to this email directly or view it on GitHubhttps://github.com/lml/ost/issues/90#issuecomment-8105972.

jpslav commented 12 years ago

Yes actually. If they were manually confirmed that'll be a problem. You can look through the user list and see which folks have bad addresses.

JP

On Aug 28, 2012, at 1:59 PM, Kim Davenport wrote:

I see. so if students typed in email addresses incorrectly when registering, does that mean feedback notifications will bounce too?

On Tue, Aug 28, 2012 at 4:31 PM, JP Slavinsky notifications@github.comwrote:

actually we can see the bounces in the inbox (or spam folder) of noreply@openstaxtutor.org. So far I think only one person has bounced due to being blacklisted by Amazon. The others had typed in their email addresses incorrectly.

— Reply to this email directly or view it on GitHubhttps://github.com/lml/ost/issues/90#issuecomment-8105972.

— Reply to this email directly or view it on GitHub.

kjdav commented 12 years ago

I looked through the user list in Admin Console and didn't see how to tell which users have bad addresses.

either way, some of those students may be required to view feedback to get credit (and as you pointed out, may be upset if they aren't explicitly told they have to do so via reminder email). can we change their email addresses, if we compile a list of emails we manually confirmed due to addresses typed in incorrectly? I manually confirmed 2 myself.

On Tue, Aug 28, 2012 at 5:02 PM, JP Slavinsky notifications@github.comwrote:

Yes actually. If they were manually confirmed that'll be a problem. You can look through the user list and see which folks have bad addresses.

JP

On Aug 28, 2012, at 1:59 PM, Kim Davenport wrote:

I see. so if students typed in email addresses incorrectly when registering, does that mean feedback notifications will bounce too?

On Tue, Aug 28, 2012 at 4:31 PM, JP Slavinsky notifications@github.comwrote:

actually we can see the bounces in the inbox (or spam folder) of noreply@openstaxtutor.org. So far I think only one person has bounced due to being blacklisted by Amazon. The others had typed in their email addresses incorrectly.

— Reply to this email directly or view it on GitHub< https://github.com/lml/ost/issues/90#issuecomment-8105972>.

— Reply to this email directly or view it on GitHub.

— Reply to this email directly or view it on GitHubhttps://github.com/lml/ost/issues/90#issuecomment-8107023.

kjdav commented 11 years ago

closing this bc we get exception emails when emails bounce