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loadsmart / rn-salesforce-chat

React Native wrapper for Salesforce SDK chat
MIT License
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[🐛] Android - Chat window dismissed when minimising app and opening again #42

Open Shahzad101digital opened 1 year ago

Shahzad101digital commented 1 year ago

Describe the issue Chat window disappear when user tries to minimise the app and open again.

To Reproduce

  1. Open App
  2. Press Chat with Agent Button
  3. It will open Salesforce Chat Modal
  4. now minimise the app
  5. Chat window disappears

Expected behaviour When user open app again after minimising it should show the chat window.

Device:Any Android Device OS: Any Android OS Version rn-salesforce-chat version (please complete the following information): 3.4.1

Thanks

MarlonAEC commented 1 year ago

Hey @Shahzad101digital, I think this is not an issue on the library, I struggled with the same thing when I was working on implementing this for my company and we realize that there are some configurations you can make on the backend to correct this behavior. Check this link here they explain there is an allowMinimization config that you can set to true and this will allow the user to minimize the app while having the chat session open. And also in this other link they explain how to customize the amount of time the user can have the app minimized before the session expires since by default it will kill the session after 1 or 2 min I think. Look for: Idle Connection Timeout Duration and Idle Connection Warning Duration, customizing the warning the user will get a popup notification notifying it that the session is about to expire and the other one is about the session already expired. By which btw you can hook to those events on this library if you want to do something fancier to notify the user or something like that. Hope that helps, let me know if that solves the issue for you. Best regards!