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logicahealth / InfoButtons

Infobuttons are context-sensitive links embedded in the electronic health record (EHR). They use clinical context information from the EHR, such as patient demographics, medications, diagnoses, user role, and clinical setting to help find answers to clinicians' and patients' questions using online health information resources.
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No access to anything InfoButtons related! #9

Closed DSSUSER closed 7 years ago

DSSUSER commented 7 years ago

InfoButtons was working on Friday.

Something changed over the weekend, or this morning.

We can no longer access ANY data, from ANY content provider.

No matter what drug we attempt to query, we get the following error:

"org.openinfobutton.exception.OIBProfileProcessingException: Access Check Error Caused By Configuration Problem In: MedlinePlus"

I tried to disable MedlinePlus inside of the LITE GUI interface, but we still get the same error, for all drugs.

We get nothing back from any content provider, just the above error.

Nothing has changed inside of our application.

No files were modified locally.

Joe Fisher DSS Inc. 561-284-7631 (Office)

aniskand commented 7 years ago

That's very strange, especially if the profile itself was not modified. It's possible there was some kind of database connection error or the application itself through crashed due to running of memory. I would try restarting the OIB server, while leaving MedLine plus disabled.

On Mon, Sep 19, 2016 at 9:45 AM, DSSUSER notifications@github.com wrote:

InfoButtons was working on Friday.

Something changed over the weekend, or this morning.

We can no longer access ANY data, from ANY provider.

No matter what drug we attempt to query, we get the following error:

"org.openinfobutton.exception.OIBProfileProcessingException: Access Check Error Caused By Configuration Problem In: MedlinePlus"

I tried to disable MedlinePlus inside of the LITE GUI interface, but we still get the same error, for all drugs.

We get nothing back from any content provider, just the above error.

Nothing has changed inside of our application.

No files were modified locally.

Joe Fisher DSS Inc. 561-284-7631 (Office)

— You are receiving this because you are subscribed to this thread. Reply to this email directly, view it on GitHub https://github.com/VHAINNOVATIONS/InfoButtons/issues/9, or mute the thread https://github.com/notifications/unsubscribe-auth/AFXxKpZ-0OlQlUDAeGqF5tJ_TQ-W4M2_ks5qrq4ngaJpZM4KApGk .

gdelfiol commented 7 years ago

Joe,

Are you still having problems? Our instance is working fine. This might have been a temporary issue with the MedlinePlus API, but it should have resolved after you disabled it.

DSSUSER commented 7 years ago

Thank you for the response.

I restarted Tomcat, and this error went away.

After restarting Tomcat, I can now access all of the content providers that are currently “enabled”.

However, there is still an issue, that for some reason did not resolve itself, after the Tomcat restart.

For those content providers that are currently enabled, when we click on the edit “pencil” icon, we get the following popup, with the checkbox.

[cid:image001.png@01D21274.E11064E0]

For those content providers that are NOT currently enabled, we do not see a checkbox, when we click on the edit “pencil” icon, so there is no way to re-enable the content provider:

[cid:image002.png@01D21275.BAACB500]

Note that because of the previous issue noted with the MedLine plus error, I disabled the MedLine Plus link, by “un-checking” the checkbox.

After bouncing Tomcat, I no longer get the Medline Plus error, but I do not get a checkbox, in any of the currently disabled content provider links.

What should I check next?

My documentation does not show any other services to restart.

Short of bouncing the entire server, is there anything else I need to check, or any other services that might need to be restarted?

Thanks in advance, and have a great afternoon.

Joseph C. Fisher | Linux Systems Engineer Office: (561) 284-7631 | Cell: (561) 596-8566 | Fax: (813) 980-1637 jfisher@dssinc.commailto:jfisher@dssinc.com | vxsupport@dssinc.commailto:vxsupport@dssinc.com

[DSS_Logo_EHR_2013_800]http://www.dssinc.com/ 5004 E. Fowler Ave Suite E Tampa, FL 33617

From: aniskand [mailto:notifications@github.com] Sent: Monday, September 19, 2016 11:54 AM To: VHAINNOVATIONS/InfoButtons Cc: vxsupport; Author Subject: Re: [VHAINNOVATIONS/InfoButtons] No access to anything InfoButtons related! (#9)

That's very strange, especially if the profile itself was not modified. It's possible there was some kind of database connection error or the application itself through crashed due to running of memory. I would try restarting the OIB server, while leaving MedLine plus disabled.

On Mon, Sep 19, 2016 at 9:45 AM, DSSUSER notifications@github.com<mailto:notifications@github.com> wrote:

InfoButtons was working on Friday.

Something changed over the weekend, or this morning.

We can no longer access ANY data, from ANY provider.

No matter what drug we attempt to query, we get the following error:

"org.openinfobutton.exception.OIBProfileProcessingException: Access Check Error Caused By Configuration Problem In: MedlinePlus"

I tried to disable MedlinePlus inside of the LITE GUI interface, but we still get the same error, for all drugs.

We get nothing back from any content provider, just the above error.

Nothing has changed inside of our application.

No files were modified locally.

Joe Fisher DSS Inc. 561-284-7631 (Office)

— You are receiving this because you are subscribed to this thread. Reply to this email directly, view it on GitHub https://github.com/VHAINNOVATIONS/InfoButtons/issues/9, or mute the thread https://github.com/notifications/unsubscribe-auth/AFXxKpZ-0OlQlUDAeGqF5tJ_TQ-W4M2_ks5qrq4ngaJpZM4KApGk .

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHubhttps://github.com/VHAINNOVATIONS/InfoButtons/issues/9#issuecomment-248033753, or mute the threadhttps://github.com/notifications/unsubscribe-auth/APMdvFHKiWstD6MMnPGsJ61mCZLQPXRBks5qrrAagaJpZM4KApGk.