Mobile email images not showing

[jdaudier]

Do you know why some images are not showing in my email on my Samsung Galaxy S4?

Is it a certain format that are not displaying?

[loicginoux]

I would need to go into Amazon S3 and check few things. Could you give me your credentials in email to verify something. Thanks.

[jdaudier]

Email: jdaudier@outlook.com Pwd: f00drubix

LMK when you're done and I'll switch the password back. Thanks

[loicginoux]

What are you using to read your message? phone and app? Thanks. Also by default email clients don't download images, you need to specifically tell him to download images as well. What I could do is put the email styling a bit better when there is no images.

[jdaudier]

Samsung Galaxy S4 and using the default email app that comes with the phone. And the screenshot I sent is after I download the images. Some show up which means it could be the format?

[loicginoux]

I think the common point to these images are the fact that they use PNG transparency. Before I start changing all theses images, I will change first the default picture for a user. If you see these default images in the leaderboard on the next email, let me know and I will change the rest.

[jdaudier]

I think we should keep the logo as PNG though so that it's clearer. The profile images can be jpeg.

[jdaudier]

And leave the smiley face as PNG as well. It's ok if I can't view logo and that one.

[loicginoux]

did the default user picture worked on today's email?

[jdaudier]

I didn't get the email today. Did you? What happened?

[loicginoux]

Sorry I don't understand. Normally the email is sent at 14:10pm UTC. This should happen in 20 minutes. Am I wrong?

[jdaudier]

OK I got the email. I'm in NYC right now and I thought the system would send it out in east coast time. Do you know if it's supposed to do that?

[jdaudier]

Here's how the emails looked today. Do you think it has to do with the file name?

[loicginoux]

Concerning the time it sends the email, it depends on the timezone registered with your user account. The timezone is set when you create your account. It is not updated later. Is that a problem? Do you want me to add in the settings page a timezone select box?

[loicginoux]

Also for the picture, the problem is not about png transparency as I changed the user picture to a basic jpeg file but it still didn't appear.

[jdaudier]

Time zone question: We can leave it as is for now.

Picture: Any idea why some don't show?

[jdaudier]

Can we keep logo and the smiley face as PNG format so it's clearer?

[loicginoux]

Have you tried with another mail client? Which Android version is it? It seems to be a problem in the default mail client from android. see: https://code.google.com/a/apache-extras.org/p/phpmailer/issues/detail?id=126

The thing that I don't understand is why some can display while others don't. Also can you change again your S3 password for today please? thank you.

[loicginoux]

logo and smileys haven't changed, there are still png.

[jdaudier]

OK Amazon pwd is now back to: f00drubix

[jdaudier]

I think the user images that are not showing up is the default image since that's PNG format, correct?

So maybe we just close this issue since it might be an Android email app thing. I was able to view the email ok in my Gmail native app on my phone.

[loicginoux]

I thought it was due to png or gif files but I changed the default user picture to be a jpg file and it still didn't fix it.

[jdaudier]

OK can we change default user pic back to PNG then since it'll be clearer?

[loicginoux]

ok