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loqui / im

Loqui IM allows you to use all your chat accounts in just one FirefoxOS or Ubuntu Touch app.
https://loqui.im
304 stars 112 forks source link

no messages #1106

Open bofelo2 opened 8 years ago

bofelo2 commented 8 years ago

I cannot see any received messages please help

cmeerw commented 8 years ago

i cannot see any debug logs

jambolo1970 commented 8 years ago

I wanted to report an anomaly which concerned the messages received on a "group A" where I do not receive as administrator of the group while the others, and where the same administrator instead receive it on the "group B" where it is always Administrator. I honestly did not explain, but I tried 'to look to send the log file, but the last and' dated 28.05. although I had updated the program 4 days ago and triggered the writing of log files, this is not 'was created, Now I tried to upgrade to 0.5.7, and in the next few days I hope to attach the log files as long as the problem persists.

LilTab commented 8 years ago

I too can not receive messages! How can anyone help me?

cmeerw commented 8 years ago

@LilTab no one can help you unless you follow https://github.com/loqui/im/wiki/Reporting-Bugs

LilTab commented 8 years ago

Oh ok its fine now so how can i now upload the dp?

Honk2 commented 8 years ago

@LilTab You mean the debug log? Read the line below the inputbox "Attach files by dragging & dropping or selecting them" in the desktop version.

jambolo1970 commented 8 years ago

Ok the problem that some groups do not receive the messages of the admin-group, is on and attach log files. I do not know whether it is because updated and 8:02am while the offending message is at 9:00am 2016-06-14_0.log.zip

cmeerw commented 8 years ago

Looks like Loqui is missing the session key to decrypt some of the group messages. You might have to leave and re-join the groups to get the session keys as the normal retry logic doesn't seem to work with all senders.

jambolo1970 commented 8 years ago

It would not be enough to uninstall and reinstall the program to re-acquire the session key? or have to leave and re-join the groups to get it

cmeerw commented 8 years ago

You can try uninstalling and re-installing as well - this will generate new local encryption keys which might result in different retry behaviour... In any case, please capture log files...

03927e9c commented 8 years ago

I left the group, uninstalled (v0.5.6.) and re installed with v0.5.7, re-join group and still no messages.

Honk2 commented 8 years ago

If only group messages from some contacts do not show, it could help to have a direct chat first. At least for me i got some group chats working with this.

jambolo1970 commented 8 years ago

probably similar to my case, try following the steps written by cmeerw, and then Settings -> Developer mode in developer, on flag on write file log

next time also attach the zipped log file, so you will better help

franck14 commented 8 years ago

I can't see my messages please help