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lostindark / DriverStoreExplorer

Driver Store Explorer [RAPR]
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Error Deleting Old Canon Pixma MG3620 Driver #153

Open KrowofAgony opened 3 years ago

KrowofAgony commented 3 years ago

I am filing this bug report to inform you that I have attempted to delete the Old Canon Pixma MG360 Driver. It will NOT allow me to do so, and when I clicked the forced removal option, it gives me an error message. Please see the error screenshots below (it is in .ZIP file format, cannot upload the screenshots for some strange reason):

DriverStore Explorer Canon Pixma MG3620 Error.zip

Please resolve this issue. It is driving me up the wall.

Thank you for your cooperation!

JonnyTech commented 3 years ago

Havd you removed the printer from use in control panel and tried booting to safe mode?

KrowofAgony commented 3 years ago

Yes I have. As a matter of fact, here is my latest screenshot proving this in Windows 10:

Driver Store Explorer Canon Printer Issue Safe Mode

Sadly, there isn't any "compromise" between Windows Update and this program.

AndhikaWB commented 3 years ago

I have similar issue with HP printer driver, check your Rapr.log (on executable directory) and search for keyword [Error]. It will be something like this:

[Error]: System.ComponentModel.Win32Exception (0xABCDEFGH): Unknown error (0xOPXRSTUV)

0xOPXRSTUV will be the error code you're looking for (search on the internet for the meaning/cause).

In my case, here is the solution:

  1. Open command prompt and write printui.exe /s then press enter
  2. A Print Server Properties window will come up, select Drivers tab
  3. Look for your driver name and press Remove... (force the removal process if asked)
  4. Done! Just close the window, your driver is already uninstalled
  5. Also check on Devices and Printers from Windows Control Panel and remove your printer if it's still listed here
epman100 commented 3 years ago

or try using an older version of driverstore explorer like v0.9.39 to remove the print drivers, KrowOfAgony OR by using "pnputil.exe -f -d oemxx.inf" from a normal command window (cmd.exe, not from powershell) to remove them

I had to do this on some Win10 systems where I thought I had completely uninstalled the HP printer drivers for my HP envy 4500 and HP envy photo 7800 series printers but there will still some leftover driver files that were not removed