Create new Account Problem not Synched with Ls Bussines Central 14

[EngPeterMaged]

when i creating new account from magento i cant find it in Ls central member contacts and i cant make new order in checkout page it is give me a loading Image for long time .

Preconditions (*)

1.Magento V2.3.3 2-Ls Retail Magento 2 Extension 1.3.1 3.Omni Server 4.2 4.LS Central 14.1

Steps to reproduce (*)

1. Create new Account in magento
2. Go to Member Contact in Ls Central
3. Search for my Contact
4. try to goto checkout page and place order.

Expected result (*)

1. [Screenshots, logs or description]

Actual result (*)

1. [Screenshots, logs or description]

[lsretailomni]

Hi @EngPeterMaged,

We need more details to debug the issue. Please share the details via support ticket.

Also could you please double confirm Omni Service is working ? Or may be Omniclient.log have some details for this.

If you're LS Retail active partners you can use LS Partner & Customer Portal to submit the technical support request.

• Partner Portal: https://portal.lsretail.com/
• support@lsretail.com

Thanks, Team LS eCommerce - Magento

[EngPeterMaged]

when create new customer account in magento it will be create in magento Accounts only it didn't create a new member contact in LS Central

[EngPeterMaged]

Expected result is when creating new account in magento then will be a new member contact in LS Central Member Contacts with same data

[EngPeterMaged]

"LS eCommerce - Magento enables member registration through Magento." is not working for me

[EngPeterMaged]

all omni function is working properly in login is working fine but its n't working in Register new account

[lsretailomni]

Hi @EngPeterMaged,

We need to refer omni log for this. Could you please share with us?

Thanks, Team LS eCommerce - Magento

[EngPeterMaged]

omniclient.log

[EngPeterMaged]

my LS Central version is 14.0 My omni version is 4.2 my LS Mag version is 1.3.1 My Magento version is 2.3.3

[lsretailomni]

Hi @EngPeterMaged,

Unfortunately, we don't see any ContactCreate method request and response in the Omniclient.log. Maybe you can verify method using API test tool first. If it works there then we sure something wrong at LS eCommerce - Magento side then we might need your Magento instance access to debug further.

We are calling ContactCreate method in Magento for creating member account, please refer here for example. You can use SoupUI tool to verify.

Also we highly recommend to install Omni 4.8.

Hope this is helpful.

Thanks

[EngPeterMaged]

yes it is my proplem it is n't calling ContactCreate Function after create new account in magento , how to solve or debug this issue .

[lsretailomni]

Hi @EngPeterMaged,

Thanks for providing the details. We will get back to you ASAP.

Thanks, Team LS eCommerce - Magento

[lsretailomni]

Hi @EngPeterMaged,

We are not able to connect to the VPN. Seems certification is missing.

Maybe you can drop an email here.

Thanks, Team LS eCommerce - Magento

[EngPeterMaged]

eng.peter.maged@gmail.com

On Mon, 15 Jun 2020, 5:23 am LSRetail, notifications@github.com wrote:

Hi @EngPeterMaged https://github.com/EngPeterMaged,

We are not able to connect to the VPN. Seems certification is missing.

Maybe you can drop an email here sudhanshu.b@lsretial.com.

Thanks, Team LS eCommerce - Magento

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[EngPeterMaged]

how to debug the LS Retail Extension

[lsretailomni]

Issue because of register.phtml template was overwritten by third party module. Closing issue now.