search

ltomhave / BECOME_A_WEB_DESIGNER

0 stars 0 forks source link

Nationwide UX #4

Open ltomhave opened 1 year ago

ltomhave commented 1 year ago

With:

Madelyn Bitterling w/ InnoSource

ltomhave commented 1 year ago

FU on 1/5-Heard back that they are waiting on a reply.

ltomhave commented 1 year ago

n/a

ltomhave commented 1 year ago

Hello Lara, My name is Madelyn and I'm contacting you in regards to a remote full-time Senior User Experience Consultant career opportunity available with Nationwide Insurance with a starting pay rate of $50/HR.

-- JOB DETAILS Job Title: Remote Senior User Experience Consultant- $50/HR + Remote + M-F Schedule

Company: InnoSourceAs a Senior Consultant in the User Experience organization, you’ll be viewed as an expert with the ability to drive the delivery of outstanding customer experiences.

In addition to expertise in one core UX strength (experience strategy, research, information architecture, interaction design, interface design, front-end development, content strategy or design operations), you’ll need to demonstrate a thorough grasp of a couple others. It'll be important to have a deep understanding of the design process and an ability to work in ambiguous discovery phase of identifying the right problem to tackle and the detail delivering desirable products. You’ll also have opportunities to lead project teams to distill complex problems into clear solutions that exemplify standard methodologies and encourage others. You’ll need to be adept at articulating and defending design decisions in a way that can be understood.

Key Responsibilities: -Consults and collaborates with stakeholders, product managers, technologists, UX peers and others across the company to provide strategic, creative and technical direction .-Advocates for empathetic, human-centered design. Helps mitigate risk by pursuing work based on insights and an understanding of our users. -Problem solves, thinks big, and explores divergent ideas while understanding how to converge and build iteratively towards the best solution. -Designs and recommends innovative solutions that balance customer needs with business viability and technical feasibility. -Participates in and facilitates idea-generating sessions evaluating those ideas with regards to technical feasibility, business viability and human desirability. -Able to think strategically and connect your work to a larger picture. Helps everyone consider the end-to-end experience and connect the dots. -Mentors and guides the team in their craft and profession to continually uplift the quality of our work.Education and Experience: -Bachelor's degree preferred in UX, human-computer interaction, psychology, graphic design, information science, communications or related field. -Eight or more years professionally practicing some aspect of human-centered design. -Excellent verbal and written communication skills. -Comfortable speaking publicly to large groups and explaining design rationale to other parts of the business. -Ability to navigate multiple partner groups, tell compelling narratives and influence others. Owns work with minimal oversight. -Very independent and self-motivated. Can provide leadership for all aspects of the design process, as well as areas outside field of expertise. -Clear user experience design focus; proven familiarity with emerging technologies and the ability to integrate new technologies to user experience designs. -Strong interpersonal skills; ability to work effectively independently and as part of a team. -Proven project management skills; ability to perform well on multiple concurrent projects and meet timelines. -Strong research, analytical, and troubleshooting skills. -Benefits and Pay:-100% Work from Home -Standard Monday through Friday Schedule -Starting pay rate of $50/HR -Generous benefits including medical insurance, life insurance, and dental reimbursement

ltomhave commented 1 year ago

Thursday at 2:30pm Teams 1/2 hour link

ltomhave commented 1 year ago

Do you shine in at least one core user experience (UX) competency? We have a passion for creating exceptional experiences that have a real impact on people’s live and futures. If you understand the value UX provides in achieving strategic objectives and can articulate that value to cross-functional teams and business partners, we want to know more about you!

As a Senior Consultant in the User Experience organization, you’ll be viewed as an expert with the ability to drive the delivery of outstanding customer experiences. In addition to expertise in one core UX strength (experience strategy, research, information architecture, interaction design, interface design, front-end development, content strategy or design operations), you’ll need to demonstrate a thorough grasp of a couple others. It'll be important to have a deep understanding of the design process and an ability to work in ambiguous discovery phase of identifying the right problem to tackle and the detail delivering desirable products. You’ll also have opportunities to lead project teams to distill complex problems into clear solutions that exemplify standard methodologies and encourage others. You’ll need to be adept at articulating and defending design decisions in a way that can be understood.

Job Description Key Responsibilities: Consults and collaborates with stakeholders, product managers, technologists, UX peers and others across the company to provide strategic, creative and technical direction.

Advocates for empathetic, human-centered design. Helps mitigate risk by pursuing work based on insights and an understanding of our users.

Problem solves, thinks big, and explores divergent ideas while understanding how to converge and build iteratively towards the best solution.

Designs and recommends innovative solutions that balance customer needs with business viability and technical feasibility.

Participates in and facilitates idea-generating sessions evaluating those ideas with regards to technical feasibility, business viability and human desirability.

Able to think strategically and connect your work to a larger picture. Helps everyone consider the end-to-end experience and connect the dots.

Mentors and guides the team in their craft and profession to continually uplift the quality of our work.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Manager/Director. May have opportunity to manage a team based on organizational structure. May also have opportunity to lead matrixed and virtual/project teams.

Typical Skills and Experiences:

Education: Undergraduate degree in UX, human-computer interaction, psychology, graphic design, information science, communications or related field preferred.

Experience: Typically, eight or more years professionally practicing some aspect of human-centered design.

Knowledge, Abilities and Skills: Excellent verbal and written communication skills. Comfortable speaking publicly to large groups and explaining design rationale to other parts of the business. Ability to navigate multiple partner groups, tell compelling narratives and influence others. Owns work with minimal oversight. Very independent and self-motivated. Can provide leadership for all aspects of the design process, as well as areas outside field of expertise.

Excellent communications skills (written and verbal). Clear user experience design focus; proven familiarity with emerging technologies and the ability to integrate new technologies to user experience designs. Strong interpersonal skills; ability to work effectively independently and as part of a team. Proven project management skills; ability to perform well on multiple concurrent projects and meet timelines. Strong research, analytical, and troubleshooting skills.

ltomhave commented 1 year ago

I owe you guys my feedback! Sorry it's been a busy few days. Will reply tomorrow.

ltomhave commented 1 year ago

Glassdoor -10,000 Employees -Cbus -10bil -4Star, 85% approve of CEO, 77% recommend to a friend -For Individuals and businesses

Fortune -Farm Bureau Mutual Automobile Insurance was OG name -In 2020, during the coronavirus pandemic, Nationwide went to great lengths to try to help customers who were struggling. The company suspended policy cancellations, waived late fees, and deferred payment deadlines in cases of hardship to help members stay insured. In 2021, even as the impacts of the pandemic began to subside, the company announced plans to keep many of its employees working from home permanently, shrinking from 20 physical offices pre-pandemic to just four.In 2020, during the coronavirus pandemic, Nationwide went to great lengths to try to help customers who were struggling. The company suspended policy cancellations, waived late fees, and deferred payment deadlines in cases of hardship to help members stay insured. In 2021, even as the impacts of the pandemic began to subside, the company announced plans to keep many of its employees working from home permanently, shrinking from 20 physical offices pre-pandemic to just four.In 2020, during the coronavirus pandemic, Nationwide went to great lengths to try to help customers who were struggling. The company suspended policy cancellations, waived late fees, and deferred payment deadlines in cases of hardship to help members stay insured. In 2021, even as the impacts of the pandemic began to subside, the company announced plans to keep many of its employees working from home permanently, shrinking from 20 physical offices pre-pandemic to just four.

-Nationwide Website -Innovation and digital department -New products and services + digitization of existing products

ltomhave commented 1 year ago

Interview quesitons -What is the reporting structure like? Who would I report to and work with directly? -How and when do you provide feedback to your team? -Can you give a specific example of a conflict with a team member and how it was resolved? -How do you as a manager support your team? -How Would You Describe Your Ideal Employee? -How is success measured in this role? -What brought you to The ExperienceBuilt Group and what makes you proud to work there? -I've read about your USI one approach and the Omni platform. Can you tell me if the innovation project involves this platform? -How has the organization overcome challenges with remote work?

ltomhave commented 1 year ago

Overarching Team and Business -Financial side vs. Insurance side -Innovation Team, insights team, standards team, and production team -110 people, very mature team -Business places a lot of value in the UX piece

Specific team and business -Met with Gavin Renner - Director -His team works on Product and Personal/Commerce -Works on Sales and Claims Sales is getting new customers. Lots of opportunity in this space as Nationwide had been more focused on agent sales vs. online. Opportunity to be more transparent about the value of their product offering and also what it does before people sign up. Claims is existing customers -Try to be as end to end as possible -Across multiple channels -Team consists of 2 Researchers, One product leader, One visual

The Role -Partners closely with development team -Churn out prototypes -Come up with good strategy -Collaborate and pass information -Currently sales are at a 1% conversion vs. 4% industry standards

My Feelings and Thoughts -Gavin had a flat effect but seemed ok to work with. I liked that he was focused on total customer experience and not just digital space. -Liked my retail background and thought there was value in it -Didn't have any concerns to address ATM -Made it feel like my background was a good thing

ltomhave commented 1 year ago

1.20 FU Prep

Sales aspect -Recently had a good experience with BCBS shopping for insurance. -"Shop plans" allowing you to mix and match and shop specific plans for you -Did a good job of explaining each plan, what's included, and the value so I could make the decision that fit me -Nationwide's site doesn't exactly provide a shopping mentality. Does a good job of explaining the value of insurance but not how much it costs or what you get with that type of insurance. Can't see types of coverage for each. Quote thoughts -Have to input a fair bit of info before getting your quote. Didn't get past the adding members phase -No idea how long the form lasted, there was no tracking method -Geico explains the answers as you go, providing value/savings. Also provide a status tracker

Interview Questions Role Specific -Can you tell me more about the day-to-day responsibilities of the role? -How is success measured in this role? -What do you expect from team members in this position? -Can you tell me how you envision this role fitting into the team structure?

Team Specific -Can you describe the working culture of the team and organization? -Can you give a specific example of a conflict with a team member and how it was resolved? -How do you as a manager support your team? -How and when do you provide feedback to your team? -Can you tell me about the teams relationships with cross-functional team members?

ltomhave commented 1 year ago

1.30 Interview with Ben Wilcox What I learned -Problem space in insurance for how to move into a sales position online -Currently working to fill in cross-functional team and build a roadmap for product -Daily standups, cross-functional bi-weekly tb

Ben -Likes to inspire people -Provide a safe space for people in the team to create best work -Values communication -Likes the challenges

My Perspective -Didn't go great -Stuttered -Shouldn't have made last minute changes to the script -They liked the background research I had done and what I spoke to in terms of "Shopping"