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luc-ass / homebridge-evohome

Homebridge plugin for Honeywell Evohome
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Problém with start plugin #128

Closed JamesGNR closed 1 year ago

JamesGNR commented 1 year ago

Hello, I have a problem with plugin. When I started plugin on my Hombridge(Hoobs) I see in log this error:

20. 9. 2022 18:13:47 Evohome BridgeEvohomeLogging into Evohome... 20. 9. 2022 18:13:47 Evohome BridgeEvohomeERRORError during login: Error: getaddrinfo EAI_AGAIN tccna.honeywell.com at GetAddrInfoReqWrap.onlookup [as oncomplete] (node:dns:109:26) { errno: -3001, code: 'EAI_AGAIN', syscall: 'getaddrinfo', hostname: 'tccna.honeywell.com'

Can you help me? Jakub

luc-ass commented 1 year ago

Looks like your dns can not find tccna.honeywell.com. Are what DNS are you using?

JamesGNR commented 1 year ago

Hello, I have PC connected on the same network and I can connect to tccna.honeywell.com http://tccna.honeywell.com/. I tried ping and ping work correctly. Resolve address to IP address. My Internet provider is Starlink. I connect to Hoobs over shh and test ping. Ping didn’t find and resolve address tccna.honeywell.com http://tccna.honeywell.com/. What can I do? Jakub

21. 9. 2022 v 8:26, Lucas Gasenzer @.***>:

Looks like your dns can not find tccna.honeywell.com. Are what DNS are you using?

— Reply to this email directly, view it on GitHub https://github.com/luc-ass/homebridge-evohome/issues/128#issuecomment-1253261350, or unsubscribe https://github.com/notifications/unsubscribe-auth/AEZCZDCJGFUQ737PLHF65ADV7KTCXANCNFSM6AAAAAAQRKETHE. You are receiving this because you authored the thread.

luc-ass commented 1 year ago

Good, seems like we found the problem. Can you change the underlying DNS to 1.1.1.1 or 9.9.9.9?

luc-ass commented 1 year ago

have you encountered this problem again?

JamesGNR commented 1 year ago

Hello,I thought that I responded to your email. I solved my problem with the HOOBS support team. They recommended me and I followed these steps:https://support.hoobs.org/topics/connectivity/plugin-site-unavailableRegards. Jakub7. 10. 2022 v 11:01, Lucas Gasenzer @.***>: have you encountered this problem again?

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luc-ass commented 1 year ago

Thanks for your feedback.

JamesGNR commented 1 year ago

Hello, Everything works. HOOBS support send me this

https://support.hoobs.org/topics/connectivity/plugin-site-unavailable Thank you for your support. Jakub

21. 9. 2022 v 8:26, Lucas Gasenzer @.***>:

Looks like your dns can not find tccna.honeywell.com. Are what DNS are you using?

— Reply to this email directly, view it on GitHub https://github.com/luc-ass/homebridge-evohome/issues/128#issuecomment-1253261350, or unsubscribe https://github.com/notifications/unsubscribe-auth/AEZCZDCJGFUQ737PLHF65ADV7KTCXANCNFSM6AAAAAAQRKETHE. You are receiving this because you authored the thread.

JamesGNR commented 1 year ago

Hello, I did not changed anything. I deleted resolve.conf in my HOOBS and rebooted. Problem was in Linux. This is HOOBS support descriptions:

A recent Linux system update caused some DNS issues affecting HOOBS Box users running on model HSLF-1 as well as DIY installs on Raspberry Pi boards. If you are not able to install plugins or your plugins fail to connect to the internet after a System update, and your logs read "Plugin site unavailable", this likely affects you. To fix the issue, you need to remove the resolv.conf file and reboot your system using the following terminal command:

How to access the Terminal

sudo rm /etc/resolv.conf; sudo reboot Input your terminal password at the prompt and press enter. Your password will not show as you type it in the terminal.

22. 9. 2022 v 6:05, Lucas Gasenzer @.***>:

Good, seems like we found the problem. Can you change the underlying DNS to 1.1.1.1 or 9.9.9.9?

— Reply to this email directly, view it on GitHub https://github.com/luc-ass/homebridge-evohome/issues/128#issuecomment-1254494802, or unsubscribe https://github.com/notifications/unsubscribe-auth/AEZCZDFY5THEPR3DBT4FL3DV7PLKJANCNFSM6AAAAAAQRKETHE. You are receiving this because you authored the thread.

luc-ass commented 1 year ago

Thank you for documenting this here to help other people in the future!

JamesGNR commented 1 year ago

You are welcome :-)

11. 10. 2022 v 11:09, Lucas Gasenzer @.***>:

Thank you for documenting this here to help other people in the future!

— Reply to this email directly, view it on GitHub https://github.com/luc-ass/homebridge-evohome/issues/128#issuecomment-1274366148, or unsubscribe https://github.com/notifications/unsubscribe-auth/AEZCZDHCU5I64BHDTOK5C73WCUVFVANCNFSM6AAAAAAQRKETHE. You are receiving this because you authored the thread.