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lumica89 / prs-plus

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2.0.18 installation is stalled forever #354

Closed GoogleCodeExporter closed 8 years ago

GoogleCodeExporter commented 8 years ago 
Your model / PRS+ version?

It's recently bought 
PRS-950 running firmware 2.0.00.11300, it was installed with 1.0 firmware and I 
used my PC to update
it to the latest firmware.

What steps will reproduce the problem?
1. on a Windows XP machine, run setup.exe that comes with 2.0.18's zip file
2. it finds prs-950 mounted to E drive and the "installation progress" window 
shows "copying files, this might take a few minutes"

What is the expected output? What do you see instead?

expected to see installation completed; instead,  nothing happened.

Original issue reported on code.google.com by gavin....@gmail.com on 5 Nov 2012 at 9:33

GoogleCodeExporter commented 8 years ago 
Did you install PRSP earlier on another device?

Did you restart the reader at least twice?

Original comment by wpme.hofland on 5 Nov 2012 at 6:51

GoogleCodeExporter commented 8 years ago

Original comment by wpme.hofland on 5 Nov 2012 at 6:55

GoogleCodeExporter commented 8 years ago 
I got it from eBay with 1.0 firmware installed, so I updated the firmware to 
2.0. Since the original owner never bothered to do anything with the firmware. 
I don't think PRSP has ever been installed.  I did restarted the 950 several 
times before and after the failed PRSP installations.

Original comment by gavin....@gmail.com on 5 Nov 2012 at 7:07

GoogleCodeExporter commented 8 years ago 
BTW, I restarted the device with the push of the reset button, I've never 
powered it off until now. Maybe resets are no good?

Original comment by gavin....@gmail.com on 5 Nov 2012 at 7:10

GoogleCodeExporter commented 8 years ago 
Please try reinstalling and restarting the normal way various times.
During shutdown/restart, the installation is performed.
The windows script mainly copies the files to the reader. The real installation 
is done during startup and the next reboot.

Original comment by wpme.hofland on 5 Nov 2012 at 10:05

GoogleCodeExporter commented 8 years ago 
Repeated  it on another Win 7 PC with  the 2.1 Alpha version for 5 times and 
got the same thing. maybe there is something I should do before running 
setup.exe  or something I shouldn't have done like updating the firmware to 2.0 
from 1.0?   Also, I noticed that the READER is mounted as E: drive and SETTINGS 
as H drive.  Yet setup.exe always tried to run the setup on the E drive, 
shouldn't it be done on the H drive where SETTINGS is located?

Original comment by gavin....@gmail.com on 10 Nov 2012 at 10:46

GoogleCodeExporter commented 8 years ago 
finally, I removed the  pdf files I put into the internal memory and the 
installation went on without a hitch. Before the removal, the 950 only had 45MB 
left, I guess it's just not enough.

Original comment by gavin....@gmail.com on 13 Nov 2012 at 3:39

GoogleCodeExporter commented 8 years ago 
Please close this case. Thank you for the help!

Original comment by gavin....@gmail.com on 13 Nov 2012 at 3:40

GoogleCodeExporter commented 8 years ago 
Glad you worked it out,
closing this issue as requested.

Original comment by Mark.N...@gentlemansclub.de on 13 Nov 2012 at 8:42