Add Visible

[metametapod]

This one is less recent, but the opt-out window is still in effect.

[lynnpepin]

This one I'm not so sure about...

It looks like Dispute Resolution Section 6 allows customers to opt out of arbitration only in the event that 50 or more customers enter notice of dispute.

Other than that, what they do say is

BUT IF YOU WISH TO PRESERVE YOUR RIGHT TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING SUCH DISPUTE, YOU MUST WRITE TO US AT VISIBLEARBITRATIONS@VISIBLE.COM, IF YOU DO NOT NOTIFY US IN WRITING OF SUCH DISPUTE WITHIN THE 180-DAY PERIOD, YOU WILL HAVE WAIVED YOUR RIGHT TO DISPUTE THE CHARGE(S) AND TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING ANY SUCH DISPUTE.

Which is pretty awful. Visible by Verizon has one of the most egregious arbitration clauses I've seen.

• You can't opt out,
• the ToS only allows for arbitration to start disputes,
• AND the ToS only allows arbitration within 180 days of the disputed charge.
• Opting-out of arbitration is only permitted in specific cases, and only after arbitration has started.

It looks like some Redditors (example one and example two and example three) have run into problems with Visible. It seems like the standard route is to file arbitration disputes and FCC complaints and BBB reviews simultaneously.

I'm going to do some more research, but as far as I can tell, there is no general opt-out provision :(

[metametapod]

Good point, I misread the dispute instructions as being an opt-out process. Maybe this would be a better fit for the wall of shame list.

[lynnpepin]

For sure-- going to keep this up for a bit while I do some research though. I do appreciate the work though :)