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SAMPLE TICKET: Free repair #792

Open lz-qa opened 2 weeks ago

lz-qa commented 2 weeks ago

G’day. My cat shredded my brand new armchair today. The leather now has holes in it. Do you offer a repair service or is there a warranty on my chair?

lz-qa commented 2 weeks ago

Exalate commented: QA QA commented: Hi Marcus, thanks for reaching out. If you’ve purchased an item from us within the past 3 months, you are covered by our warranty policy. Did you purchase this item within the past 3 months?

lz-qa commented 2 weeks ago

Exalate commented: Marcus Allen commented: Yes I did. I only purchased it last week.

lz-qa commented 2 weeks ago

Exalate commented: QA QA commented: That’s great to hear. We need you to attach a proof of purchase and an image of the damaged item. Then we can send a new one to you ASAP.

lz-qa commented 2 weeks ago

Exalate commented: Marcus Allen commented: Amazing, I’ll send that right away.