lzim / teampsd

Team PSD is using GitHub, R and RMarkdown as part of our free and open science workflow.

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ASAP ANDON: Sim UI PROD not responsive at login Chrome, Edge, Safari #2707

Closed lzim closed 2 years ago

lzim commented 2 years ago

@jamesmrollins I was preparing a few things this AM in the Sim UI & I’m unable to login to PROD. Sim UI was unresponsive at click of green “Login” button after entry of username and password. Password reset is responsive. Should I reset?

I checked this AM: VA GFE

[x] Chrome
[x] Edge

iPad

[x] Chrome
[x] Safari

jamesmrollins commented 2 years ago

Don't reset. It's likely a cookie problem. Can you clear your cookies?

lzim commented 2 years ago

@jamesmrollins

Per Teams chat in sim_ui_workflow Cookie reset resolved fro Edge, but not Chrome.

jamesmrollins commented 2 years ago

@lzim did you reload the page before clicking "Login" Edge, Firefox and Chrome resolved when I cleared cookies and refreshed the page. When I tried to login after clearing cookies, it didn't work until I refreshed the page.

[ ] Could you check Safari please?

lzim commented 2 years ago

@jamesmrollins Will you please post screenshots for each Browser of where cookies need to be reset?

I'm still not getting a resolution in Chrome, but would help to be sure I'm doing what's needed.

We'll need to go over this with facilitators at 8AM faciltiate_workflow tomorrow, so that they can cover it with their MTL Live teams tomorrow and throughout the week.

lzim commented 2 years ago

Note: I will try Safari later, but will use Edge for the MTL 3.0 Video shoot w/Swap from 2PM-5PM today.

jamesmrollins commented 2 years ago

WILCO

jamesmrollins commented 2 years ago

Cookies may interfere with Sim UI login

There is an unidentified cookie that is preventing the Sim UI API login function from working. To enable the login function, follow the steps below. If the browser doesn't accept the login after refresh (see Step 3 below), try closing the browser and reopening it.